Patchara Pacharajongkol

• Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
• Managed to respond to 5 - 20 incoming calls and emails.
• Developed strong rapport with clients through consistent follow-up and attention to detail.
• Recommended preparation to clients and maintained solutions-oriented problem-solving for long-term client relationships.
• Collaborated with internal teams to resolve client issues quickly and efficiently.
• Assessed client needs and developed plans to adequately address current and future objectives.
• Addressed and resolved customer complaints and issues to improve satisfaction.
• Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
• Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
• Made customers aware of current and updated law.
• Giving legal consults to clients to ensure their needs are within legal limitation.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

During the end of year 2018 - 2020, I have experienced working as a Secretary's Assistant for the Director of Human Resource Department of the Royal Irrigation Department; a government agency under the Thai Ministry of Agriculture.

I was responsible for:

• Responded to inquiries from callers seeking information.
• Provided clerical support the Director by copying, faxing, and filing documents.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Assisted coworkers and staff members with special tasks on daily basis.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Volunteered to help with special projects of varying degrees of complexity.
• Managed files and documents that are needed to be approved in limited time.
• Handling government's highly important and secrets document.
• Revised meeting reports.

• Responded to and directed incoming calls and other communication.
• Ran errands to support daily needs of management.
• Attended company monthly meetings and reported pertinent information to the company's Director.
• Assisted coworkers and staff members with special tasks on daily basis.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Performed research to collect and record industry data.
• Transcribed and organized information to assist in preparing speeches and presentations.