Pasuta Chitvarakorn

• Reviewed, identified, updated and prioritized strategic initiatives to provide comprehensive support to senior leadership.
• Identified opportunities to improve business process flows and productivity.
• Monitored industry trends, keeping current on latest changes and competition in industry.
• Spearheading the digital transformation of the company process and tools.

• RPA (Robotic Process Automation) Development
  - Spearhead in dtac RPA adoption
  - Win Botathon (dtac robot creation contest) in 2020, and implement 3 robot to save 100 man-hour / month.
• Device Care Unit (Device After Sale Service)

- Setup Device Care unit from scratch.

- Determine and implementing of dtac Device After sales Policy for dtac shop and partners.

- Design customer journey base on each manufacturer’s policy.

- Knowledge management / Conduct training for sale force staffs.

- Manage and monitors all vendors’ repair partners performance.

- Customer complain handling.

- Oversee end to end after sales operation.

• SIM Supply chain management
  Responsible for dtac numbering planning, process optimization.
  Main key areas included
  - Numbering planning : Planning on the best way to utilize the numbering with specific market requirement.
  - Process improvement with dtac partners.
  - QC dtac SIM card manufacturer in China and India. (Be a part of Telenor Global Sourcing team)

• Transfer multiple product line from UK factory to Thailand.
• Write test software with customer engineering team.
• Completed regression tests of new software builds to assess performance and success of bug fixes.
• Managed startup of new test cells, overseeing initial implementation of diagnostic equipment and monitoring devices.
• Oversee test yield, operation output.