Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Pariwat Srichan

Hospitality Professional
Hua Hin

Summary

Versatile hospitality professional with experience in both restaurant and hotel operations. Worked for three years in a small restaurant handling multiple roles including host, server, barista, busser, cashier, and janitor. Additional experience as a server and cleaner in another restaurant. Currently coordinating operations in a family-owned hotel for seven years, supporting various departments, managing bookings, assisting staff, and ensuring exceptional guest service. Diligent team player with in-depth knowledge of the hospitality industry and business administration.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Hotel Manager

Hua Hin Euro City Hotel
03.2018 - Current
  • Developed and implemented marketing strategies to promote hotel services.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Oversaw daily financial transactions, ensuring accuracy in billing.
  • Analyzed market trends to adjust pricing strategies, keeping hotel competitive while maximizing profits.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email and telephone.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
  • Assisted in the hiring process of new reception staff members by reviewing resumes, conducting interviews, and providing input on candidate selection.
  • Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
  • Managed sensitive client information with discretion, ensuring the utmost confidentiality and adherence to privacy regulations.
  • Developed employee performance evaluations that provided clear feedback on strengths and areas needing improvement to facilitate professional growth opportunities within the team.
  • Continuously improved front desk operations by staying current on industry best practices and incorporating relevant tools and technologies into daily workflows.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved surveillance coverage, identifying and rectifying blind spots in CCTV monitoring systems.
  • Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
  • Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
  • Increased efficiency with thorough room inspections, ensuring adherence to hotel standards.
  • Maintained excellent communication with front desk staff, reporting completed rooms for timely guest checkins.
  • Collected room deposits, fees, and payments.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
  • Responded to customer inquiries and resolved complaints to increase satisfaction.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Inspected and tested, repaired and refurbished equipments and electronics for proper operation.

Server

Lana Thai Cuisine
03.2016 - 12.2017
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.

Server

Tamarind Thai Restaurant
02.2013 - 10.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Maintained a clean and orderly dining area for an enjoyable customer experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Kept close eye on customers to quickly spot leaving customers and clear tables for future customers.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

Bachelor of Science - Community Public Health

Northern College
Tak
04.2001 -

Skills

    Problem-solving

    Flexible and adaptable

    Multitasking

    Calm under pressure

    Dependable and responsible

    Friendly, positive attitude

    Computer skills

    Maintaining cleanliness standards

    Willingness to learn

    Organized

    Attentive and observant

    Patience and empathy

Interests

Healthy Nutrition and Dietary

Health

Food

Therapeutic massage

Observe Behavior both Human and Animal

Timeline

Hotel Manager

Hua Hin Euro City Hotel
03.2018 - Current

Server

Lana Thai Cuisine
03.2016 - 12.2017

Server

Tamarind Thai Restaurant
02.2013 - 10.2016

Bachelor of Science - Community Public Health

Northern College
04.2001 -

Similar Profiles

CREATE PROFILE
Pariwat SrichanHospitality Professional