Paphada Borwonpanyakun
Suphan Buri
Summary
I have experience working in Application support for 4 years. I can support Both Non-Sap and SAP can do it well. Experience in solving problems, supporting various Users or implementing maintain data etc. and all the skills that I have It can help your organization work well and help Team work more efficiently.
Overview
4
4
years of professional experience
Work History
Application Support-Sr Department Manager (SAP)
RIS Company Limited.
07.2023 - Current
- SAP Configuration (Plant Store)
- Monitor system logs for errors
- Responsibility for the company's SAP ERP system (main modules include MM / SD) and implement the system to support the company's business processes.
- Analyze problems, solve problems, as well as recommend and give advice on the use of the SAP system to users (Configuration, modification, implement , support SAP modules MM/SD).
- Support-Online and Non-Online
- Support-Warehouse Management System (WMS)
- Support K2 Platform
- Support interfaces between SAP and other systems
- Support Issue For MIM
- Support Create, Change Authority User For MIM
- SIT Project
Appliction Support
N-squared Ecommerce
09.2022 - 06.2023
- Support user internal and regional when have issue about order, product, stock.
- Find root case and Resend order into system when order not found in system used by postman.
Observe frequently occurring problems and discuss them with the team week by week. - Create report used by data studio and present week by week.
Assing ticket to team used by Jira.
Solve various problems in the warehouse or a program called bluedock, such as unable to print AWB, order cannot be reloaded to normal status, order does not enter the warehouse system Edit the customer's name, address if it's too long. - Update order status if order has status delivered customer but system is not updated by importing file.
- Open Shop seller Ex. Lazada, Shopee include Thailand, Singapore
- Grant access user use Portal is the web page of all orders, Stock, Product.
Application Support
AXA Insurance Public Company Limited
12.2020 - 09.2022
- Support user Internal
- Coordinate on problems within the team week by week
- Create client into database
- Edit Update data insurance
- Backfill policy number insurance into AS400
- Support User Access
- Test UAT and write a test case project
Education
Bachelor of Science - Information Technology
Silpakorn University
02-2020
Skills
- Incident management
- Customer support
- SAP implementation
- SAP ERP
- Basic SAP Module MM and SD
- SQL server database
- Case support skills
- E-commerce
- Warehouse Management System
- Test case creation
Software tools
- OTRS
- Jira
- Metabase
- Datagrip
- Fresh Service
- Remedy
- SAP ERP
- SAP PI/PO
- K2 Platform
- Postman
Timeline
Application Support-Sr Department Manager (SAP)
RIS Company Limited.
07.2023 - Current
Appliction Support
N-squared Ecommerce
09.2022 - 06.2023
Application Support
AXA Insurance Public Company Limited
12.2020 - 09.2022
Bachelor of Science - Information Technology
Silpakorn University
Similar Profiles
Lim Ru PeiLim Ru Pei
Senior Social Worker at Good News Family Service Centre @ Pasir RisSenior Social Worker at Good News Family Service Centre @ Pasir Ris
Jiaying FengJiaying Feng
Chinese Language Teacher at Bethesda Pasir-Ris Church KindergartenChinese Language Teacher at Bethesda Pasir-Ris Church Kindergarten
Kimberly HinesKimberly Hines
Inventory specialist/auditor at RIS Inventory ServicesInventory specialist/auditor at RIS Inventory Services