PANNEE BALNAKORN
Customer Service And Management
Nonthaburi
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
21
21
years of professional experience
2019
2019
years of post-secondary education
Work History
Café and Restaurant
Nomjoe Café and Restaurant
04.2018 - 05.2023
- Optimize work plans for kitchen and beverage systems across all branches.
- Oversee and manage marketing plans, both internal and external, with various media.
- Control the in-store financial system, with records of income and expenses for each branch.
- Supervise and control all front-of-house operations.
- Innovate menus and improve the style and appearance of food and beverages every quarter.
- Conduct meetings, train new employees, and consistently maintain work standards.
- Resolve customer issues in-store and online, including responding to various objections on social media platforms.
Business Owner
Nomjoe Café and Restaurant
07.2015 - 03.2018
- Type Of Business: Café and Restaurant
- Branch: SaNamBinNum
Customer Service Management Division Manager
Home Product Center Public Company Limited
04.2013 - 03.2015
- Manage service department standards at branches meet the company's KPI
- Oversee customer service, cashier operations, and special order fulfillment.
- Handle customer complaints and problem-solving in every interaction
- Coordinate and sales promotion events in collaboration with branch sales team.
- Oversee business client relationships, focusing on promotions and purchasing
- Organize training for new employees.
Assistant SME Relationship Manager
TMB Bank Public Company Limited
11.2011 - 03.2013
- Maintain relationships with customers and business partners for long-term business opportunities
- Maintain a diverse portfolio of business banking customers
- SME Customer service and Support
- Offer products that are suitable for each customer as well as establish
- SME Call Center Inbound
Operation
PROGRESS HR Co, Ltd.
03.2009 - 10.2011
- Company Overview: (The Company supports for KASIKORN BANK)
- Call Center and Customer service
- Check the document for Branch's staff request
- Coordination Center
- Counter Service
- Admin Agent
- (The Company supports for KASIKORN BANK)
TOUCHMEDIA SINGAPORE PTE LTD
09.2008 - 09.2008
- Co-ordination of customers' orders and shipping schedules.
- Prepare shipping documents pertaining to imports & exports shipments like P/O, D/O, Proforma Invoice, packing list.
- Issue of Contract and monitoring of Shipment Schedule.
- Report any problems and product claims with supplier.
- Records and prepare document
TOUCH MEDIA - BANGKOK OFFICE OF TOUCH MEDIA SINGAPORE
06.2002 - 03.2004
- Website link to Touch Media
- Coordinate and administer invoices and shipment between Bangkok and Singapore
- Oversee Quality Control
Education
Bachelor of Arts - Economics
University of the Thai Chamber of Commerce
English Fundamentals - undefined
Kumon language center
MBA - General Management
Ramkhamhaeng University
Bangkok, Thailand 04.2001 - 01.2012
Skills
- PC computer
- MS Word
- MS Excel
Personal Information
Date of Birth: 03/01/81
Timeline
Café and Restaurant
Nomjoe Café and Restaurant
04.2018 - 05.2023
Business Owner
Nomjoe Café and Restaurant
07.2015 - 03.2018
Customer Service Management Division Manager
Home Product Center Public Company Limited
04.2013 - 03.2015
Assistant SME Relationship Manager
TMB Bank Public Company Limited
11.2011 - 03.2013
Operation
PROGRESS HR Co, Ltd.
03.2009 - 10.2011
TOUCHMEDIA SINGAPORE PTE LTD
09.2008 - 09.2008
TOUCH MEDIA - BANGKOK OFFICE OF TOUCH MEDIA SINGAPORE
06.2002 - 03.2004
MBA - General Management
Ramkhamhaeng University
04.2001 - 01.2012
English Fundamentals - undefined
Kumon language center
Bachelor of Arts - Economics
University of the Thai Chamber of Commerce
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