PANJASAP SURIYACHAI
Over 16 Years Of Experience In The Airline Industry.
Bangkok
Summary
Accomplished Station Manager at Batikair Malaysia, adept in operations management and team development. Spearheaded operational strategies, enhancing station efficiency and fostering a culture of continuous improvement. Excelled in effective communication, leading to high employee retention and superior customer service. Proven track record in policy implementation and quality service, aligning team objectives with corporate goals.
Overview
18
18
years of professional experience
Work History
Station Manager DMK
Batikair Malaysia
07.2022 - Current
- Improved station efficiency by implementing new operational strategies and streamlining processes.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Streamlined communications between departments to improve overall efficiency within the station environment.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Established and enforced safety protocols to ensure employee workplace security.
- Created daily schedules for staff and equipment to ensure broadcast efficiency.
- Collaborated with regional management to align station objectives with company goals.
- Upheld regulatory standards by meticulously recording data, executing audits, and resolving issues expediently.
- Cultivated a continuous improvement culture by motivating staff to seek process enhancements.
Passenger Service Supervisor DMK
Thai Lion Air
10.2013 - Current
- Managed staff operations, as well as gate operations, and ramp services efficiently.
- Designed strategic shift schedules to optimize staffing efficiency and lower costs significantly.
- Provided leadership to the service team, fostering a positive work environment that resulted in high employee retention rates.
- Collaborated with other airport stakeholders to maintain efficient airport operations and seamless passenger experiences across all touchpoints.
- Managed team member schedules and work assignments.
- Implemented operational improvements that led to reduced delays and improved on-time performance metrics for flights under supervision.
- Conducted thorough investigations into passenger complaints or incidents, implementing corrective actions when required to prevent future occurrences of similar situations.
- Streamlined passenger check-in and boarding processes, reinforcing strict adherence to airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Quickly processed information to act promptly in serious or unexpected situations.
- Strengthened operational integrity by ensuring continuous communication between management and staff to mitigate concerns.
Team Leader Passenger Servuce
Oruebt-Thai Airlines
09.2006 - 12.2011
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Education
Bachelor of Arts - Classical Dance And Drama
Suan Sunandha Rajabhat University
Bangkok, Thailand 04.2001 -
High School Diploma -
Sriyapai School
Chumphon, Thailand 04.2001 -
Skills
Team development
Effective communication
Operations management
Policy implementation
Quality service
Airline operations
Team oversight
Operating procedures
Work planning
Problem-solving abilities
Task prioritization
Attention to detail
Interpersonal communication
Professionalism
Timeline
Station Manager DMK
Batikair Malaysia
07.2022 - Current
Passenger Service Supervisor DMK
Thai Lion Air
10.2013 - Current
Team Leader Passenger Servuce
Oruebt-Thai Airlines
09.2006 - 12.2011
Bachelor of Arts - Classical Dance And Drama
Suan Sunandha Rajabhat University
04.2001 -
High School Diploma -
Sriyapai School
04.2001 -