Summary
Overview
Work History
Education
Skills
Interests
Languages
References
Timeline
Generic
Panithan Sillapavivat

Panithan Sillapavivat

Quality Analyst
Bangkok

Summary

Objective


To enhance my leadership skills as well as deepen my expertise in International Public Policy and Socio-Economic Developments in an effort to pursue a career in NGO sectors and contributing to social justice and development in my local community.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Quality Analyst/ Policy Expert

TDCX
Bangkok
12.2024 - 06.2025
  • Safeguard integrity among policy enforcers in order to ensure that the neither an individual nor an organization is unjustly penalized or subjected to biased enforcement decisions.
  • Provided periodic training sessions for active staff on quality assurance protocols, fostering a culture of quality acuity throughout the team.
  • Perform Root Cause Analysis to identify opportunities for organizational and long-term improvements.
  • Represent the company during events of cross-regional calibration meetings.
  • Provide feedbacks and insights towards the existing community policies with the goals of continual improvements.

Support Specialist/ Trust and Safety Associate

TDCX
Bangkok
01.2024 - 12.2024
  • Reviewed user-generated content and enforced regulations if needed in compliance with global policy standard.
  • Interpreted the regulatory guidelines of the digital platform in order to evaluate content with fairness and informed discretion.
  • Promoted cultural inclusiveness via allowing various people form all backgrounds to promote different cultural values free of prejudice.
  • Participated in team meetings to share insights on operational challenges and contributed to strategic improvements.

International Claim Consultant

Allianz World Partner
Bangkok
05.2023 - 11.2023
  • Interpreted and applied international insurance policies in claim assessment process on accordance with international standard.
  • Consulted with clients regarding their rights to issue claims with fairness and transparency.
  • Collaborated with both governmental and non-governmental bodies globally to rightfully resolve insurance claims for clients.

Copywriter

Opatrip.com
Vilnius
06.2021 - 07.2021
  • Wrote tour descriptions for the company's Facebook Shop and GetYourGuide.com in an effort to advertise the company's available tours programs.
  • Helped the company expand its global outreach by producing promotional videos and blog posts targeting the English-speaking audiences.
  • Oversaw and updated the company's tour database.

International Delegate

Toyo Model United Nation
Tokyo
03.2021 - 03.2021
  • Represented Social, Humanitarian & Cultural Committee (SOCHUM) under the umbrella of United Nation.
  • Collaborated with international delegates and discussed cultural perspectives on social and humanitarian challenges of the 21st century.
  • Researched and proposed international framework to in an effort to mitigate ongoing racial discriminations and cultural marginalizations worldwide.

Education

Bachelor - British and American Studies

Thammasat University
Bangkok
08.2018 - 05.2022

Skills

Community Policies

Diplomacy

Teamwork

Analytical Skills

Organization Skills

Cross-Cultural Communication

Microsoft Office

Graphic Design

Video Editing

Analytics Software

Interests

World Geography and Geopolitics

Languages

Thai
Native
English
Fluent
German
Upper intermediate

References

References available upon request.

Timeline

Quality Analyst/ Policy Expert

TDCX
12.2024 - 06.2025

Support Specialist/ Trust and Safety Associate

TDCX
01.2024 - 12.2024

International Claim Consultant

Allianz World Partner
05.2023 - 11.2023

Copywriter

Opatrip.com
06.2021 - 07.2021

International Delegate

Toyo Model United Nation
03.2021 - 03.2021

Bachelor - British and American Studies

Thammasat University
08.2018 - 05.2022

Similar Profiles

CREATE PROFILE
Panithan SillapavivatQuality Analyst