Paninee Yuanpong

• Responsible for overseeing daily operations during assigned shifts, ensuring smooth service delivery, effective staff supervision, customer satisfaction, and compliance with company policies. Acts as the key decision-maker on duty and handles operational issues in the absence of senior management.

Operations Management

• Oversee daily operations during assigned shifts
• Ensure all departments run efficiently and according to SOPs
• Handle operational issues, incidents, and emergencies promptly

Staff Supervision

• Supervise, coordinate, and support on-duty staff
• Assign duties, manage shift coverage, and monitor performance
• Conduct briefings and ensure staff follow company policies

Customer Service

• Handle customer complaints and escalations professionally
• Ensure high standards of customer experience and service quality
• Act as a main point of contact for customer concerns during shifts

Compliance & Safety

• Ensure compliance with health, safety, and security regulations
• Monitor cleanliness, safety standards, and risk control
• Report incidents and prepare shift reports

Reporting & Administration

• Complete shift handover reports and operational logs
• Report issues, shortages, or irregularities to management
• Support audits and inspections when required

Skills

• Strong leadership and decision-making skills
• Excellent communication and problem-solving abilities
• Ability to work under pressure and handle multiple tasks
• Customer-focused mindset
• Basic administrative and reporting skills

• Greet guests and warmly welcome them upon arrival, ensuring a positive first impression.
• Handle complaints and concerns promptly and professionally, finding the best possible resolution to ensure guest satisfaction and investigating and solving customer service complaints.
• Coordinate with other hotel departments, such as housekeeping and maintenance, to fulfill guest requests and address any issues during their stay.
• Up-sell and promote hotel services and amenities to guests, maximizing revenue opportunities.
• Supervise and oversee the performance of front desk and guest service agents.
• Performs other duties as assigned by the duty manager.
• Acting as a duty manager
• Performing administrative tasks such as scheduling shifts and managing employee performance.
• Train new staff members on company policies and procedures.
• Communicating effectively with staff and upper management.
• Prepare daily reports and perform administrative tasks.
• Action as a night manager is responsible for overseeing a front office operation during the night. Some of their responsibilities include:
• -Prepare the daily report (for briefing in every day)
• -Double check guest’s profile, reservation and room rate -Prepare report for F/B team, housekeeping team, engineers team including General Manager and the Owner.

• Welcome guests and provide excellent customer service.
• Assist guests with check-in and check-out procedures, including processing payments, issuing room keys, and providing necessary information about hotel amenities and policies.
• Answer phone calls and respond to guest inquiries and requests, providing accurate and helpful information.
• Maintain knowledge of local attractions, restaurants, and transportation options to provide recommendations and assistance to guests.

• Greeted and checked in guests during day and night shifts
• Processed reservations and managed guest requests efficiently
• Monitored hotel security and ensured the safety of guests and property
• Performed additional duties as assigned by the supervisor