PANIDA PHETSAWANG
Summary
Passionate Passenger Services Officer with experience in data accuracy and management. Problem-solver focused on customer service and product development. Works well under tight deadlines.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Passenger service agent
Thai Vietjet
Bangkok
2023.08 - Current
- Coordinated with the flight crew to ensure seamless provision of in-flight services.
- Assisted in ensuring passenger safety during emergencies, demonstrating quick decision-making abilities.
- Accelerated check-in process by verifying passenger documents promptly.
- Checked passengers' tickets swiftly to streamline boarding procedures.
Internship
Asian Plus Travel
Chiang Mai
2022.11 - 2023.02
- Increased team productivity by taking diligent meeting minutes.
- Handled incoming calls and emails, ensuring prompt response.
- Ensured timely project completion for customer satisfaction.
Education
Bachelors degree - Humanities and Social Sciences
Chiang Mai Rajabhat University
Chiang Mai 2019.03 - 2023.03
High School Diploma - Science-Math
Sanpatongwittayakom School
Chiang Mai 2015.03 - 2017.03
Skills
- Good communication skills
- Effective teamwork
- time management
Languages
English
Intermediate (B1)
THAI
Native
Certification
- Joining an effective English-speaking workshop at the university
Timeline
Passenger service agent
Thai Vietjet
2023.08 - Current
Internship
Asian Plus Travel
2022.11 - 2023.02
Bachelors degree - Humanities and Social Sciences
Chiang Mai Rajabhat University
2019.03 - 2023.03
High School Diploma - Science-Math
Sanpatongwittayakom School
2015.03 - 2017.03