Panathon Supradit Na Ayutthaya
Junior Lawyer , Customer Service Agent
Bangkok
Summary
Dynamic customer service professional with over 15 years of experience, including a role at Thai Airways. Expert in problem-solving and clear communication, I excelled in de-escalating conflicts and enhancing client satisfaction. Proven ability to foster positive experiences and navigate complex issues, ensuring timely resolutions and optimal outcomes.
Overview
2
2
Languages
Work History
Trust and Safety Agent (Bolt Project)
Telerperformance
01.2024 - 04.2024
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Customer Service Agent
Thai Airways
11.2023 - 01.2024
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
Education
No Degree - Law School
Thammasat University
Bangkok 04.2001 -
No Degree - Social Entrepreneurship
Thammasat University
Bangkok 04.2001 -
Skills
Problem-solving
Customer service and care
Positive attitude
Clear communication
I have more than 15 years experience of doing business and service mindset My family owns a pet grooming business which operates over 20 years based in Huahin, and we also run a pet hotel which my duty is mostly dealing with foreign customers
I have experience in engaging with customers, dealing with problems with calm and with business mindset
Timeline
Trust and Safety Agent (Bolt Project)
Telerperformance
01.2024 - 04.2024
Customer Service Agent
Thai Airways
11.2023 - 01.2024
No Degree - Law School
Thammasat University
04.2001 -
No Degree - Social Entrepreneurship
Thammasat University
04.2001 -
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