Exercise
Panas Sutthirak
Passenger Service Agent
Phuket
Summary
Courteous Passenger Service Agent with considerable years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies, with useful cabin crew and passenger services skills, seeking a job as an airline cabin crew.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Passenger Service Agent
AOT Ground Aviation Services
11.2022 - 05.2024
- Assisted and provided excellent operations for passenger's needs from ramp, check-in and boarding processes, enforcing compliance with airline and airport policies.
- Provided promptly and professionally passenger service under high-pressure situations, addressing passenger concerns and resolving issues using active listening and effective interpersonal skills while maintaining calm demeanor and attitude throughout daily operations.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Manage and prepare detailed document and record information and reports to meet organizational and airline needs.
Education
Bachelor of Arts - English
Prince of Songkla University
Songkhla, Thailand 08.2018 - 04.2022
High School Diploma -
Phatthalung School
Phatthalung 04.2014 - 04.2017
Skills
Customer service
Time Management
Adaptability and Flexibility
Problem-solving abilities
Active Listening
Teamwork and Collaboration
Swim
Airline software familiarity
Analytical Skills
Interests
Computer hardware
Stock trading and investing
Movies
Timeline
Passenger Service Agent
AOT Ground Aviation Services
11.2022 - 05.2024
Bachelor of Arts - English
Prince of Songkla University
08.2018 - 04.2022
High School Diploma -
Phatthalung School
04.2014 - 04.2017