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Enthusiastic Quality Support Analyst (QSA) to contribute to team success through hard work, attention to detail and excellent organizational skills. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Customer Experience Specialist with 4+ years of expertise in Customer Support, VIP Account Management, and Quality Assurance within the iGaming and tech industries. Skilled in client retention, CRM campaigns, and performance evaluation, with a strong focus on empathy, compliance, and process improvement. Highly adaptable and quick to learn, I thrive in dynamic environments while delivering consistent value to both customers and business.

 Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. 

To seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level position. Ready to help the team achieve the company's goals. Process Associate seasoned in coordinating and implementing business process improvement projects, while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems, to manage processes effectively. Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines. Results-oriented Process Developer with many years of experience driving organizational improvements. Successful at developing, implementing, and continuously evaluating system-wide processes. Integral leader with focus on maintaining latest industry knowledge.

Results-driven professional with strong experience in Quality Assurance, Trust & Safety, and hospitality operations. Proven ability to monitor quality standards, interpret policies, analyse KPIs, optimise processes, and collaborate with cross-functional teams in fast-paced international environments. Combines analytical thinking, stakeholder management, team leadership, and customer-facing excellence with hands-on experience in content moderation quality, restaurant supervision, inventory control, and service operations. Remote-ready and adaptable, with a strong commitment to accuracy, efficiency, and continuous improvement.

PAMUKO ADITYA RAHMAN

Summary

Overview

Work History

Quality Support Analyst

Content Moderator

Guest Evaluator

Event Director

Guest Lecturer

Quantity Surveyor

Education

Doctoral Candidate - Geo-technical Engineering

Master of Engineering - Structural Engineering

Bachelor of Engineering - Transportation Planning

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Quality Support Analyst

Guest Evaluator

Content Moderator

Event Director

Guest Lecturer

Quantity Surveyor

Bachelor of Engineering - Transportation Planning

Master of Engineering - Structural Engineering

Doctoral Candidate - Geo-technical Engineering

Work Preference

Job Search Status

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