PAKPOOM CHAWEETONG
Service Manager SEA II ( Sales & Service )
Samut Prakan,11
Summary
Sales & Service Manager with a proven track record at Valmet Co., Ltd., driving sustainable business growth and enhancing customer satisfaction. Skilled in relationship building on on both end customers and distributors and technical support , business acumen , public speaking and effective technical trainer, I led a team to exceed financial & service targets while implementing effective solutions to maintain the existing customers. Committed to continuous improvement on the financial KPI and targets .
Overview
17
17
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Service Manager SEA II ( Sales & Service )
Valmet Co.,Ltd.
07.2024 - Current
- Proactively drive sustainable & profitable growth for FC service business in TH & VN
- Met with customers (Oil and Gas , Petrochemical , Pulp& Paper , Cement , Power Generation) to discuss service needs , product spare parts needs and develop effective and practical solutions.
- Resolved customer complaints in professional and timely manner.
- Implemented strategies to increase customer service satisfaction ratings.
- Accountable for Thailand & Vietnam Service target, Service Engineer(s), Service Centre(s) Utilization rate and policy recommendations and implementation.
- Work as a team with colleagues in Sales and Product Line(s) - Neles , JamesBury and etc.- to propose value added services and solutions to existing and new potential customers.
- Having regular customer visits to maintain good relationships with key end users and maximize Valmet Service Portfolio with end users on Shutdown Planning and Shutdown Management.
- Lead, direct, evaluate and develop a team of service employees to ensure performance against the agreed service standards
- Ensure legal compliance, & HSE process are compulsorily applied to all activities done both at Valmet’s location and related parties' locations such as customer’s site and sub-contractor's site
Product Manager ( Safety Valves )
Syntex Energy Co.,Ltd.
07.2021 - 06.2024
- Developed comprehensive go-to-market strategies, ensuring successful product launches and brand positioning.
- Analyzed competitive landscapes to identify market opportunities, informing strategic business decisions.
- Lead, manage and control application engineers and sales engineers who are responsible for selling the pressure relief device products (LESER Safety Valves) covering all Petrochemical , Power Generation, Pulp and Paper, Cement, Offshore&Onshore Exploration and Production , Gas Pipeline and EPCs .
- Work as the product specialist covering aspects related to, application engineering, business development, product port folio, and technical supports to achieve the yearly target.
- To be the instructor to give technical training to the customers on the topics of Pressure Relief Devices (LESER Safety Valves), ASME Section I, ASME Section VIII (XIII), API 526, API 527, API 520 , API 521 and other related code and standards and Thai Law related to pressure vessel (2-3 classes per months )
Assistant Sales Manager
Osa Valve Services (Thailand) Co.,Ltd.
01.2017 - 05.2021
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively and
- Lead, manage and control sales engineer team who are responsible for selling MASONEILAN control valves, CONSOLIDATED safety valves, High Pressure manual valves for steam application and BS&B Rupture Disks to Power Plants, Petrochemical Plants, Sugar Mills, Pulp and Paper Plants, Cement Plants, Offshore Exploration and Production Companies and EPCs( MRO sales and project sales) to achieve 80 Million THB Yearly Target ( 105% achieved for 2020 )
- To be a project sales manager on new plant construction projects and work closely with EPC and end user to get the project completed starting from the feasibility study until the plant commissioning.
- To be responsible for setting strategies for maintaining & developing the relationship with customers, find the opportunity to expand the market, promote & set the training sessions for the new customers, prepare the marketing and promoting plan over the year.
- To be responsible for being the product manager & specialist of pressure safety valve & safety relief device products and conducted the technical training (more than 40 classes a year) in the topics of Pressure Relief Device (Consolidated PSV, BS&B Rupture Disk), ASME Section I , ASME Section VIII , API 526 , API 527 ,API 520 and other related code and standards.
Senior Sales Engineer
Stauff (Thailand) Co.,Ltd.
07.2015 - 12.2016
- Increased sales revenue by identifying new market opportunities and implementing targeted sales strategies.
- Managed complex technical projects from initiation to completion, ensuring timely delivery and client satisfaction.
- Collaborated with sales , distributors and engineering to meet and exceed revenue targets.
Procurement Engineer
PTT Global Chemical Public Company
06.2014 - 02.2015
- Implemented a vendor management system to track and evaluate supplier performance, reducing the risk of supply chain disruptions.
- Be responsible for procuring the mechanical parts (mechanical valves, fittings, flanges, pipes, and others) of piping works for maintenance, stock replenishment and yearly plant shutdown projects.
Sales and Application Engineer
Enfourtech Corporation Inc.
05.2011 - 05.2014
- Visited clients to determine feasibility, analyze requirements and provide solution suggestions.
- Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission.
- To be responsible for project sales and application engineering of Safety Valves (CROSBY), Pump Products (FLOWSERVE), Control Valves (CCI) and Microturbine for exploration and production companies and their contractors such as PTTEP, CTEP, PTTPLC, MUBADALA, OPHIR, TNS , CUEL ,TTCL and etc.
Senior Supervisor - Warehouse Operation
IDS Logistics (Thailand) Co.,Ltd.
07.2008 - 05.2011
- To be responsible for warehouse management starting from creating the SOP, WI, Project Implementation, Starting Up the warehouse operation, run through all the process of warehouse operation until preparing the fee-charging report placed to the customers.
Education
Bachelor of Science - Mechanical Engineering
King Mongkut's Institute of Technology Ladkrabang
Bangkok, Thailand 04.2001 -
Skills
Relationship building
Customer service management
Problem-solving
Employee training and development
MS office
Team collaboration and leadership
Critical thinking
Technical support
Positive attitude
Continuous improvement
Certification
Control Valves for Oil Refning - Masoneilan
Timeline
Service Manager SEA II ( Sales & Service )
Valmet Co.,Ltd.
07.2024 - Current
Product Manager ( Safety Valves )
Syntex Energy Co.,Ltd.
07.2021 - 06.2024
Control Valves for Oil Refning - Masoneilan
04-2020
Control Valves for Power Industry - Masoneilan
04-2020
Pressure Relief Valve Fundamental -Consolidated
04-2017
Assistant Sales Manager
Osa Valve Services (Thailand) Co.,Ltd.
01.2017 - 05.2021
Senior Sales Engineer
Stauff (Thailand) Co.,Ltd.
07.2015 - 12.2016
Procurement Engineer
PTT Global Chemical Public Company
06.2014 - 02.2015
Pressure Relief Valves Training - Crosby
03-2013
Sales and Application Engineer
Enfourtech Corporation Inc.
05.2011 - 05.2014
Senior Supervisor - Warehouse Operation
IDS Logistics (Thailand) Co.,Ltd.
07.2008 - 05.2011
Bachelor of Science - Mechanical Engineering
King Mongkut's Institute of Technology Ladkrabang
04.2001 -