Pakorn Netayarak
Bangkok
Summary
Having accumulated 15 years of experience in process and operations, I possess extensive skill and expertise in establishing comprehensive work processes. Proficient in analyzing work issues and suggesting suitable solutions, I am adept at effectively handling any situation that may arise. My work ethic is grounded in dedication and commitment, as I consistently strive to generate impactful outcomes for the organizations I collaborate with.
Overview
24
24
years of professional experience
Work History
Head of Operating Department
Sabuy Technology PLC., Sabuy Solution PLC.
06.2020 - Current
- Create a centralized operation model to optimize the use of operation team’s resource, enabling them to support multiple business
- Improve and develop work processes to support emerging business models
- Monitor, follow up, and develop solutions for both short-term and long-term issues to ensure customer satisfaction
- Manage expenses, control costs appropriately, and set guidelines and policies for spending to save on organizational expenses
- Develop an internal risk management plan, both term of work process and data management, to reduce risk and comply with auditor policies
- Motivate and provide leadership to Managers and senior executives.
Managing Director (Acting)
SABUY Wash PLC.
04.2022 - 06.2024
- Establish Company goals and objectives, both short term and long term
- Structure the team, recruit team members, and define roles and responsibilities to support the business startup
- Manage costs and resources appropriately to ensure continuous business expansion
- Establish work processes and support system for the team to enable them to compete in the business
- Define product solutions and design operational system to meet customer demand in business operation
- Motivate and provide leadership to Managers and senior executives.
Head of Warehouse and Production Department
Sabuy Technology PLC.
01.2018 - 06.2020
- Setup direction and work strategy for warehouse and production team to align with Company’s business direction and strategy
- Setup and improve warehouse procedures to increase efficiency and achieve division’s KPI
- Monitor and control operation flow of warehouse and production team, enabling smooth work and process, and problem solving in a timely manner
- Monitor stock and forecast purchase amount of material, enabling the sufficient material for production’s target
- Control the quality of product by setup QC process and sourcing of high-quality material with greatest value
- Provide coaching and training to team leaders on leadership skills, team management skills, communication skill and process management skill for the new world of fast changing, new technology and disruption.
Assistant Chief Operating Officer
Sabuy Technology PLC.
03.2016 - 12.2017
- Setup Operation team and work procedure, operate existing operation team to support business and handled problem
- Setup operation work procedure SOP, and all related document to support Internal and External Audit company and to issue electronic payment License (BOT)
- Create and design system requirement for new process flow to support company new strategy and business solution (new registration process, Call Center ticketing system, Change contract online, Project Kiosk performance report, Commission system)
- Establish project Management, Change Management, to change work procedure, communicate to working team or operation staff to understand and change the way of work in any purpose to support company direction.
Operation Director
GMM Grammy (Music Business)
06.2015 - 03.2016
- Responsible in Library and Copyright department, to coordinate with all involved users to execute operation work and solve every kind of problem on a daily basis
- Focus on Music Production process to improve and increase efficiency, to gather information and current problem from involved user, propose the best solution and create the new process and policy
- Assist CEO to follow up project in every Business Unit, summarize task and timeline according to Management meeting or CEO assignment, follow up progress and status from each owner and discuss to gather details information to report to CEO
- Assist CEO to correct and consolidate year plan and budget, help to analyze and allocate to detail sheet and provide information to working team.
Process Development & Operation Support – Director
GMM Z/ Z Trading/ GMMB
12.2011 - 06.2015
- Setup Operation workflow to support Pay TV Selling on Direct Sale and Z shop channel
- To design process and identify work resource to support from back office
- Monitor and analyst work process in both front and back office, to identify improvement area or gather problem issue from user team
- Execute and control Operation workflow to make sure they can operate smoothly
- And coordinate with involved team (ex
- Sale, Warehouse, Accounting, System, Marketing) to gather feedback and relate problem, to provide solution to support
- Consolidate system requirement and provide information to Vender team (Ex Billing, Payment Gateway, SAP), and set up project and implementation plan to execute
- Coordinate with related user team to gather new business requirement to setup system solution to support, evaluate and plan timeline for launch, include propose some change of business requirement needed to provide best practice solution or shorten timeline to execute rapidly
- Monitor and analyst system problems as daily operation and find out the cause or key problem to improve system and manage team resource to handle problem as their SLA for more efficiency.
Business Process Development – Senior Manager
Total Access Communication PLC
02.2003 - 11.2011
- Consolidate and establish business process knowledge base, to provide working team with information pool to be utilized to communicate with user
- Maximize the end-to-end operation efficiency and effectiveness by understanding as-is processes, analyze the risk or problem areas and identify area of improvements for to-be processes
- Standardize and communize processes across all the departments in dtac
- Leader / Co-leader in processes and policies design to serve project requirements of Business
- Design rolls out plan and perform rolled out of new projects and existing project development
- Lead and manage execution plan for changes across functions and work with key persons to ensure priorities are established and objectives are met
- Review current processes, identify, formulate recommendations and drive agreed process improvement initiatives to achieve increases in process quality and efficiency.
Senior Engineer
Total Access Communication PLC
06.2000 - 01.2003
- Setup and installation of network elements (Base Station Controller & Transcoder)
- Upgrading of hardware and software of network elements to support both new platforms and new software version
- Planning to adjust and change the configuration of hardware and software to optimize existing network capacities
- Monitoring network status for potential increase of network capacity.
Education
Special Training
Skills
- Organizational Skills
- Verbal Communication
- Decision-Making
- Project Planning
- Problem Resolution
Careerinterests
Negotiable, 1 month notice
Education
Master’s degree, 2002-2004, Thammasat University, College of Innovative Education, Master of Science in Technology Management, 3.64, 1996-2000, Kasetsart University, Bachelor of Engineer / Electrical Engineering (Telecommunication), 2.86
Summaryofskills
Good, Good, Good, Good, MS. Office: Word, Excel, PowerPoint
Homeaddress
67/45 Moo 5 Phutthamonthon sai 1 Rd., Chimplee, Talingchan, 10170
Personal Information
- Age: 46
- Height: 170 cm
- Weight: 70 kg
- Date of Birth: 09/25/78
- Nationality: Thai
Timeline
Managing Director (Acting)
SABUY Wash PLC.
04.2022 - 06.2024
Head of Operating Department
Sabuy Technology PLC., Sabuy Solution PLC.
06.2020 - Current
Head of Warehouse and Production Department
Sabuy Technology PLC.
01.2018 - 06.2020
Assistant Chief Operating Officer
Sabuy Technology PLC.
03.2016 - 12.2017
Operation Director
GMM Grammy (Music Business)
06.2015 - 03.2016
Process Development & Operation Support – Director
GMM Z/ Z Trading/ GMMB
12.2011 - 06.2015
Business Process Development – Senior Manager
Total Access Communication PLC
02.2003 - 11.2011
Senior Engineer
Total Access Communication PLC
06.2000 - 01.2003
Special Training
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