Pailin Khotpunt
Head Of Customer Service
Bangkok
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote customer satisfactions. Decreased costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
1
1
Language
Work History
Head of Customer Service
Siampiwat Simon Co.,Ltd.
11.2023 - Current
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Conducted quarterly customer satisfaction surveys to identify areas for improvement.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Acting Manager
TrueSphere Leadership Club, True Corporations Co.,Ltd.
11.2022 - 10.2023
- Oversaw club operations focused on maintaining high service quality standards.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines for the partners
Acting Manager
TrueSphere , True Corporations Co.,Ltd.
05.2018 - 11.2022
- Offered a First Class service for VIP and True black members for all company’s core products and services.
- Conducted overall management of branch and worked for the action plan to promote revenue and increase the headcount of customers.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
Flight Purser
Siam Air, Bangkok
12.2014 - 03.2018
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Administered first aid to passengers when necessary, responding quickly to medical situations during flights.
- Contributed to revenue generation through effective sales techniques for in-flight products and services.
Flight Attendant
Orient Thai Airlines , Bangkok
07.2012 - 11.2014
- Operated the domestic and international flight (China, Hong Kong and Middle East countries)
- Conducted a well standard service and co-ordinates with various nationality of colleagues.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Flight Attendant
Phuket Airlines , Based at Saudi Arabia
08.2010 - 01.2012
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Ensured safety and comfort of customers onboard aircraft.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Education
Bachelor of Arts - English and communication
Ubonratchathani University
01-2007
Skills
Able to speak, write and communicate in English fluently
Creative and Well organized
Critical Thinking
Team building and leadership
Customer relationship management (CRM)
Workflow management
MS office, SAP and CRM software
Budgeting and reporting
Personal Data
- Date of Birth : 30 November 1984
- Address : 188/31 Airlink Residence, Romklao, Ladkrabang, Bangkok 10520
- E-mail : mpailin.kh@gmail.com
- Mobile Phone : 095-769-0298
- Religion : Buddhism
- Nationality : Thai
Timeline
Head of Customer Service
Siampiwat Simon Co.,Ltd.
11.2023 - Current
Acting Manager
TrueSphere Leadership Club, True Corporations Co.,Ltd.
11.2022 - 10.2023
Acting Manager
TrueSphere , True Corporations Co.,Ltd.
05.2018 - 11.2022
Flight Purser
Siam Air, Bangkok
12.2014 - 03.2018
Flight Attendant
Orient Thai Airlines , Bangkok
07.2012 - 11.2014
Flight Attendant
Phuket Airlines , Based at Saudi Arabia
08.2010 - 01.2012
Bachelor of Arts - English and communication
Ubonratchathani University