ORNANONG TAOTHONG
Business Systems Analyst & IT Support Officer
Bangkok
Summary
Business Systems Analyst / IT Support Officer supporting retail operations and POS systems across multiple sites. Resolves issues with business users, IT teams, and vendors to cut response time by approximately 25%, while producing operational reports and planning documents with over 95% accuracy. Strengthens cross-functional coordination and workflow documentation to reduce repetitive administrative tasks by approximately 15%.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Business Systems Analyst / IT Support Officer
PTT Retail Business Management Co., Ltd.
01.2020 - 01.2026
- Supported business operations and POS systems across multiple retail sites.
- Analyzed operational issues with business users, IT teams, and vendors, reducing response time by approximately 25%.
- Prepared operational reports and planning documents with over 95% reporting accuracy.
- Documented business workflows and coordinated cross-functional projects, reducing coordination delays by approximately 20%.
- Monitored budgets, procurement records, and operational data to support business decisions.
- Improved administrative workflows, reducing repetitive operational tasks by approximately 15%.
ICT Administrator
PTT Retail Business Management Co., Ltd.
01.2018 - 2020
- Managed invoices, procurement records, and billing documentation with approximately 98% accuracy.
- Supported operational planning, business reporting, and vendor coordination.
- Maintained ICT documentation and assisted end users, reducing issue resolution time by approximately 15%.
Education
Master of Information Studies -
Srinakharinwirot University
02-2025
Bachelor of Information Technology -
Chandrakasem Rajabhat University
05-2018
Skills
Microsoft Excel
Word
PowerPoint
POS System Support
End User Support
Business Reporting
Requirements documentation
Process analysis
Workflow mapping
Stakeholder coordination
Incident management
Application support
Vendor coordination
Change management
Ticket triage
Timeline
Business Systems Analyst / IT Support Officer
PTT Retail Business Management Co., Ltd.
01.2020 - 01.2026
ICT Administrator
PTT Retail Business Management Co., Ltd.
01.2018 - 2020
Master of Information Studies -
Srinakharinwirot University
Bachelor of Information Technology -
Chandrakasem Rajabhat University