Ornanong Manakom

- Provide application support escalation by customer
- Trouble shooting , analyzing and workaround solution to recover service back to normal
- Perform investigation , analyze problem solving by using information from user level 1
- Collect information and pass on to next level in case of the analysis may be a problem in depth system and which may need to analyzed the program
- Follow up the examination and problem analysis team from deeper level to report result to teams and user
- Establish the root causes of application errors and escalate serious concerns the business owner
- Keep up-to-date the ticket in communication ticket system
- Make the work instruction document and make it up-to-date
- Make the summarize performance report by Power BI

- Monitor priority levels associated with each case to manage and ensure all cases are handled within the applicable internal procedures and according to customer expectations.

- Resolve product and service problems by clarifying the customer’s complaints, determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.

• Work onsite at AYCAP, SCB for voice bio authentication projects
• Work onsite at True Corp with Robotic call center projects
• Weekly report and tracking issue with project management team for AYCAP site and daily report to the steering committee and PMO for True site
• Gather requirements and define scope of works
• Control tasks to make it on plan and manage the risks of projects
• Track progress by setting regular updates with team and develop progress report for the ongoing tasks
• Make the communication with the client and negotiate when the conflict happens
• Create RAID document to report the circumstance to True and AYCAP
• Control resources and budget, manage team and work with client closely
• Problem-solving when issues occur and proactive collaboration
• Work with oversea product implement projects as waterfall framework.

• Track progress by setting regular updates with the team and develop a progress report for the ongoing tasks
• Create a proposal for website development project and Facebook marketing
• Analyze and create a report about Facebook marketing, analyze the content performance
• Responsible to lead a project management team and report to the director
• Collaborate with technical teams and creative teams to make the process work smoothly
• Coordinate with a client and support the sales team to understand the project’s progress and circumstance
• Problem-solving when issues occur.

• Responsible and leading the project management team to develop the cooperate websites
• Being a focal point between customers and the internal team
• Solving issues and delivering quality websites to a customer on time
• Collaborate with technical teams to develop and maintain the product backlog including a release plan for a team
• Plan the development resources and provide facilities to support projects based on requirements
• Track progress by setting regular updates with a team and developing progress reports for the ongoing tasks
• Quality control of the project throughout the project life cycle
• Report to the director for the update, the issues and provide solutions to every project.

• Co-work with development team to deliver the technology solutions in a timely and efficient manner
• Report project progress / potential issues to General Manager (Team manager) for issue escalation
• (Based on timeline & Resource operation planning confirmed with development & related teams)
• Coordinates and runs daily planning and progress meetings using Agile methodology
• Adapts and implements Agile methodology in Project Management practice to team
• (Software/system development focused project management)
• Taking care of communication with CEO and Investor
• Support and coordinate the relevant department to make the company work smoothly and lead the project for all the participants under the project team
• Recruit the resources of the development team and manage the risk of lacking human resources
• Analyze the risk management
• Maintain project time schedule and milestone control and rectify action when project runs behind schedule/milestone target
• Analyze by UML diagram and writing requirement documentation.

• Gathering business requirements from the clients
• Design Web and graphic assets
• Create the project requirements, screen mockup
• Supply chain management controls the supplier to make them clearly understood and controls the job to make it done and valuable
• Testing the web applications
• Maintenance of the web site and be the admin websites
• Coordinate with the stakeholder and prepare all business tasks and make them clearly understood including coordinate about law and government section.

• Planning the marketing and discuss the plan with the director
• Cheering and controlling the sales team to make it as planned
• Training the sales team and setup the seminar for customers
• Coordinating with Singapore Headquarters and the director in Thailand Business units
• Creating the document and do the administrator tasks.

• Solving the technical issues
• Supplier change manager, control the supplier to make them clearly understood, and control the job to make it smoothly
• Communication with relevant stakeholders to ensure the operational activity run smoothly
• Planning/implementing proactive procedures and systems to avoid problems at first stage and maintenance systems in background to reduce the issue in client phase
• Gathering business requirements from the client
• Acts as bridge between the client and the development to translate the requirement into technical language
• Analysis the requirement and design the application to solve and support the client needed and the client’s working
• Prepare the specification document, Screen mockup, reports and business functional requirement
• Provide the detail development specification with development team ensuring that they respond to business need and clearly understood
• Acts as bridge between the production team for deployment task
• Analysis, problem-solving and troubleshooting for deployment task with Unix system and Windows system
• Create the tool for support the data importing to main system
• Create the user manual document and support the user for application using
• Training user and prepare the presentation
• Assists the test team to provide the covered scenario test cases
• Excellent in database administration, data management
• Support the database and server configuration
• Database maintenance
• Application testing and qualify the background data in system
• Conduct the application development process to fit the plan
• Work with test team to ensure that understand business requirement clearly
• Plan for UAT deployment and support the user acceptance test.
• Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions
• Analyzed issues to identify troubleshooting methods needed for quick remediation

• Designing and coding the program including testing the program
• Troubleshoot programs utilizing the appropriate hardware, database, and programming technology
• Maintained and modified program
• Make the program the quality improved
• Designing the database and the code structure.