Orawan Holaputra

Sr. Marketing

172/100 Moo 6 T.Pailing, Pranakornsriayutthaya, Pranakornsriayuttha,14

Summary

Proven track record at Z.Kuroda (Thailand) Co., Ltd., excelling in customer service and purchasing roles. Mastered logistics coordination and customer relations, leading to enhanced supplier partnerships and elevated customer satisfaction. Demonstrated exceptional problem-solving abilities, ensuring seamless service delivery and operational improvements.

Overview

years of professional experience

Work History

Customer Service Officer

Z.Kuroda (Thailand) Co., Ltd.

06.2008 - Current

Assisted call-in customers with questions and orders.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
Responded to client requests by providing exceptional assistance and customized solutions for their needs.
Followed up with customers about resolved issues to maintain high standards of customer service.
Promptly responded to inquiries and requests from prospective customers.
Managed timely and effective replacement of damaged or missing products.
Addressed and resolved concerns related to accounting, service, and delivery issues.

Purchasing Staff Member

Z.Kuroda (Thailand) Co., Ltd.

09.2003 - 04.2008

Developed strong relationships with key vendors, resulting in better pricing negotiations and long-term partnerships.
Enhanced supplier relationships through timely communication and prompt issue resolution.
Identified and resolved supply chain issues to mitigate delays and production disruptions.
Analyzed and reported on inventory levels to determine purchasing requirements.

Education

Bachelor of Business Administration in Marketing - Marketing Management

Sukhothai Thammathirat Open University, ์Nontaburi

04.2001 -

[Number] GPA 2.3

Skills

Customer focus

Timeline

Customer Service Officer - Z.Kuroda (Thailand) Co., Ltd.

06.2008 - Current

Purchasing Staff Member - Z.Kuroda (Thailand) Co., Ltd.