Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Oporn Klabtao

Oporn Klabtao

Front Office Manager
Thalang,Phuket

Summary

At Sala Phuket Resort Maikhao Beach, I spearheaded front office operations, enhancing guest satisfaction and streamlining processes for efficiency. My leadership significantly improved team cohesion and operational effectiveness, leveraging skills in financial management and empathetic issue resolution. Achievements include boosting occupancy rates and implementing cost-saving measures, showcasing my ability to manage both people and budgets effectively.

Overview

19
19
years of professional experience

Work History

Front Office Manager

Sala Phuket Resort Maikhao Beach
12.2007 - Current
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Implemented staff training programs, improving employee performance and team cohesion.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
  • Created, prepared, and delivered reports to various departments.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Coached employees through day-to-day work and complex problems.
  • Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
  • Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
  • Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
  • Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Streamlined communication between front office and other hotel departments, improving overall operation efficiency.
  • Facilitated team meetings to discuss performance goals, guest feedback, and areas for improvement.
  • Organized staff schedules to ensure coverage during all operational hours, accounting for peak times and special events.
  • Implemented cross-training program, enhancing team flexibility and coverage during peak periods.
  • Reduced operational costs without compromising service quality by renegotiating supplier contracts.
  • Coordinated with housekeeping and maintenance departments to ensure guest rooms met highest standards of cleanliness and repair.
  • Developed and enforced front office policies that ensured consistent and high-quality guest experience.
  • Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.

Guest Services officer

Guest Services
Koh Lanta Yai,Krabi
05.2005 - 05.2007
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Resolved problems, improved operations and provided exceptional service.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Bachelor Of Tourism Management - Tourism And Hotel Management

Walailak University
Nakhon Sritamarat
04.2005

Bachelor Of Applied Science - Science Education

Sawatrattanaphimuk
Trang
04.2000

Skills

Payroll and budgeting

Software

Fidelio

Opera

RMS

Timeline

Front Office Manager

Sala Phuket Resort Maikhao Beach
12.2007 - Current

Guest Services officer

Guest Services
05.2005 - 05.2007

Bachelor Of Tourism Management - Tourism And Hotel Management

Walailak University

Bachelor Of Applied Science - Science Education

Sawatrattanaphimuk

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Oporn KlabtaoFront Office Manager