Summary
Overview
Work History
Education
Skills
Certification
References
Education - Secondary education
Interests
Timeline
Generic
Oliver Redman

Oliver Redman

Hospitality

Summary

Growing up with a mum as a publican and a father in the armed forces it could could only go two ways, the army didn't work out obviously


I'm an innovative and ambitious professional who thrives on new challenges and working in a dynamic environment. A professional and positive attitude has enabled me to develop and strengthen relationships with a valuable network of personal and professional contacts. I am results driven, quick at absorbing new ideas and adapting to changing scenarios. It is important for me not only to achieve my goals but get things right and achieve the intended objectives set out by the business I am employed by. I am happy and able to work outside my comfort zone in new areas and/or roles and I am now looking for a suitable position with a company that is renowned for hiring exceptional people and for giving them unparalleled opportunities to show their capabilities and build their career and experience.

Overview

13
13
years of professional experience
6
6
Certifications

Work History

Senior Director of Operations

Black Sheep Restaurants
09.2023 - Current
  • Developed and executed operational plans to achieve organizational goals.
  • Managed cross-functional teams for maximum efficiency and collaboration.
  • Boosted revenue growth with strategic business development initiatives.
  • Mentored team members, fostering a culture of professional growth and development.
  • Created an environment of continuous learning by encouraging team members to pursue professional development opportunities.
  • Increased team engagement by promoting a positive work environment that valued communication, teamwork, and recognition of achievements.
  • Reduced costs while maintaining quality through effective resource allocation and budget management.
  • Streamlined operations by implementing efficient processes and workflow strategies.
  • Observed each team individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with guest to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Analyzed guest feedback and identified areas for improvement to drive business success.

General Manager

SushiSamba
01.2020 - 10.2021
  • Relocated back to London from Hong Kong to manage a high revenue/volume site
  • Supported the Covent Garden as a AGM initially before being promoted to interim GM of the flagship after only 3 months
  • Helped develop the lockdown take home package service which generated 70k a week revenue in the first month of operation
  • Assisted and created a reopening road map after lockdown
  • Controlled all revenue and labour controls
  • Delivered memorable guest experiences and created a 5 star review feedback consistently on 7 rooms
  • Co-run all aspects of standards with the operations manager and assisted wherever support was needed
  • Manage a team of 145 including BOH staff, maintained strong relationships with Exec Chef, Head chef, Reservations Manager and Bar Manager
  • Kept all Health and Safety folders up to date, cross-checking BOH paperwork and supporting the team wherever needed
  • Ran shifts with a hands-on attitude, leading from the front and motivating with daily briefs and tastings
  • Developed and implemented strategies to increase sales and profitability.

General Manager

Pirata Group
02.2019 - 01.2020
  • Left due to political unrest and covid outbreak
  • Relocated from the UK to Hong Kong
  • Led a team of 6 different cultures and nationalities day to day
  • Trained, mentored and motivated a team of 25 FOH staff
  • Collaborated with operations director to develop strategic plans for business growth in alignment with company objectives.
  • Enhanced team performance by providing regular coaching and feedback to directors.
  • Was brought in to support the operations director by assisting in the new opening of a Japanese concept called Honjo
  • Led initiatives in elevating the guest experience and creating training programme to deliver this

General Manager

Tramshed
09.2017 - 02.2019
  • Floated between the 2 sites supporting the managers on site
  • Managed a team of around 145 across the 2 sites
  • Implemented new service standards in a more formal setting
  • Increased revenue and SPH whilst improving reviews and guest experience
  • Built an strong relationship with regulars and local businesses
  • Made vigorous cuts to overspends and achieved budget for the year as well as KPIs
  • Trained and promoted existing team to ensure high standards of service are met
  • Maintained hygiene standards across both sites achieving 5 star results
  • Applied lunchtime offers and tweaks on the drinks list which improved sales and increased margins
  • Hands on attitude alongside the team, working any section needed from bar, reservations, waiting tables, private events, company events and corporate events
  • Developed team members who then went onto higher positions within the company

General Manager

Selfridges Department Store ( Rooftop Restaurant)
06.2014 - 09.2017
  • Managed multiple concepts and seasonal initiatives over my tenure.
  • Managed budget implementations, team performance, training, schedules
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or guest service.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Elevating the guest experience with the team by sevenroom reservations analysis reviews and regular table touches

General Manager/ Oversea opening manager

Le Meridien Hotel/ Grosvenor House
01.2013 - 06.2014
  • Strengthened brand identity by ensuring consistency in design elements across multiple outlets while accommodating regional preferences where appropriate.
  • Delivered outstanding food quality by working closely with chefs to develop menus that catered to diverse tastes
  • Improved overall guest satisfaction by implementing exceptional guest experience standards and training.
  • Enabled seamless communication between departments through the establishment of centralized digital platforms for information sharing among teams at different levels within the organisation.
  • Ensured compliance with safety regulations and maintained a clean environment to minimize risk of accidents or violations.
  • Opened new locations efficiently by overseeing construction progress, coordinating staff hiring/training efforts, and establishing vendor partnerships.
  • Developed a strong team culture through effective communication, motivation, and performance evaluations.

Chef De Range

The Ivy Restaurant
02.2012 - 06.2014
  • Enhanced guest satisfaction by providing attentive service and anticipating guests needs.
  • Contributed to a positive work culture by consistently demonstrating teamwork attitude and commitment to high-quality service.
  • Collaborated with kitchen team to ensure timely delivery of orders, resulting in smooth restaurant operations.
  • Maintained a clean and organised dining environment, ensuring a positive experience for guests.
  • Helped guests with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Displayed enthusiasm and promoted excellent guest experience to guests

General Manager

Infinite Culinary Solutions Limited
10.2021 - 9 2023
  • Managed over multiple sites within the group
  • Set standards and implemented fresh SOP, SOS and various training modules
  • Advised on design of new offers and promotions with marketing team
  • Hands on management throughout difficult times
  • Leading the team through a tricky period of lockdowns and restrictions and retaining the staff members while creating a good working environment
  • Generated a increase in revenue and positive feedback over the 2 sites over a short space of time
  • Good control of KPIs and overheads through consistent monitoring
  • Incredible relationship with guests and management teams
  • Developed individuals into professionals with great standards
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Education

Secondary Education - English (B), Math's (B), Science (B), Art (C), P.E Studies (A)

Skills

Guest experience

Team player and leader

Motivational

Positive attitude

Patient

Financial manager

KPI achiever

Team development

Verbal communicator

Solution based

Guest Relationships

Strategic planner

Operational efficiency

Leadership training

Business management

Teamwork and collaboration

Problem solving

Certification

Personal license

References

  • Manuel Palacios, Founder at Pirata Restaurants, contact details on request
  • Tony Ferreira or Amy Stott at Black Sheep restaurants, contact details on request
  • Des McDonald, Founder at Des McDonald associates, contact details on request
  • Mark Hix, Founder/ Restauranteur, contact details on request

Education - Secondary education

B, B, B, C, A

Interests

Running

Football

Working out

Reading

Dining out

Wellness

Timeline

Senior Director of Operations

Black Sheep Restaurants
09.2023 - Current

General Manager

Infinite Culinary Solutions Limited
10.2021 - 9 2023

General Manager

SushiSamba
01.2020 - 10.2021

General Manager

Pirata Group
02.2019 - 01.2020

General Manager

Tramshed
09.2017 - 02.2019

General Manager

Selfridges Department Store ( Rooftop Restaurant)
06.2014 - 09.2017

General Manager/ Oversea opening manager

Le Meridien Hotel/ Grosvenor House
01.2013 - 06.2014

Chef De Range

The Ivy Restaurant
02.2012 - 06.2014

Secondary Education - English (B), Math's (B), Science (B), Art (C), P.E Studies (A)

Similar Profiles

CREATE PROFILE
Oliver RedmanHospitality