Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

NYAN MIN

Bangkok

Summary

Operations Leader with 7+ years of experience in workforce management, Trust and Safety, and service delivery across global BPO and in-house operations. Proven ability to optimize workflows, strengthen SLA compliance, and lead high-performing teams. Skilled in using data-driven strategies to improve service quality, reduce inefficiencies, and enhance client satisfaction. Recognized for coaching diverse teams, resolving escalations, and building scalable processes that align frontline delivery with business goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Workforce Management and Data Analyst

Teleperformance
Bangkok
07.2024 - Current
  • Streamlined shift coverage and optimized workforce planning, improving operational efficiency by 15%.
  • Coached team leads and analysts, strengthening leadership capability and improving team adherence rates.
  • Delivered actionable performance reports that informed client reviews and internal leadership decisions.
  • Partnered with management to identify and close process gaps, enhancing SLA compliance and service quality.

Real-Time Workforce Management Analyst

Gear
Bangkok
12.2023 - 07.2024
  • Monitored live operations across APAC, ensuring real-time service stability.
  • Coordinated resources to prevent downtime and reduced service disruptions by 20%.
  • Flagged risks early and led incident resolution, improving escalation response times.
  • Served as central contact point for leadership, enhancing cross-team communication.

People Data Analyst

Mizzima Media
Washington DC
08.2022 - 01.2023
  • Built staffing dashboards and monitoring systems that improved coverage reliability.
  • Provided leaders with real-time insights on productivity and adherence, enabling better resource planning.
  • Strengthened operational transparency and team accountability through performance reporting.

Operations Management Lead

Burman Studio
Mandalay
03.2021 - 06.2022
  • Directed day-to-day operations including staffing, scheduling, and workflow design.
  • Introduced efficiency measures that shortened turnaround times by 25%.
  • Trained and supervised staff, increasing productivity and accountability across teams.
  • Improved client satisfaction and retention through structured feedback and service review processes.

Digital Marketing Analyst

Inspire Web Services
Yangon
04.2016 - 03.2018
  • Analyzed campaign data and produced performance reports to guide marketing strategy.
  • Improved campaign targeting and content engagement, increasing ROI by 12%.
  • Supported digital operations with consistent data-driven recommendations.

Education

MSc - Data Science (Candidate)

National University of Singapore
Singapore

BBA -

Yangon University of Economics
Yangon, Myanmar

Diploma in Information Technology -

National Management Degree College
Myanmar

Diploma in Accounting -

LCCI UK
London

Skills

  • Operations leadership
  • Trust and safety oversight
  • SLA and KPI governance
  • Workforce management
  • People development
  • Escalation management
  • Analytics and reporting
  • Workflow optimization
  • Stakeholder engagement
  • ServiceNow and JIRA
  • Verint and NICE IEX
  • Excel and Power BI
  • Tableau and SQL
  • Python programming

Certification

  • Six Sigma Yellow Belt | 6 Sigma Study
  • Business Analysis | Udemy
  • Power BI Job Simulation | PwC Global

Additional Information

Experienced in high-trust and sensitive operational environments., Client-facing experience across global BPO and internal operations., Available for relocation and immediate setup in Bangkok., References available upon request.

Languages

  • English - Advanced (IELTS 7.5)
  • Burmese - Native
  • Thai - Conversational

Timeline

Operations Workforce Management and Data Analyst

Teleperformance
07.2024 - Current

Real-Time Workforce Management Analyst

Gear
12.2023 - 07.2024

People Data Analyst

Mizzima Media
08.2022 - 01.2023

Operations Management Lead

Burman Studio
03.2021 - 06.2022

Digital Marketing Analyst

Inspire Web Services
04.2016 - 03.2018

MSc - Data Science (Candidate)

National University of Singapore

BBA -

Yangon University of Economics

Diploma in Information Technology -

National Management Degree College

Diploma in Accounting -

LCCI UK

Similar Profiles

CREATE PROFILE
NYAN MIN