Nuttawut Jiravetsayakul

• Planning, coordinating and directing daily operations, scheduling activities and delegating tasks.
• Monitoring performance against key performance indicator.
• Handling resident complaints and enquires.
• Planning and overseeing events and activities for residents.
• Maintaining community respect through good public relations and by keeping residents informed of village progress and policies.

• Supervised team activities maintaining effective functioning of the station.
• Managed critical safety operations such as passenger evacuation.
• Operate station equipment including CCTV, PA systems, and electrical devices following standard routines.
• Maintained high standards of customer service in every section of the station.
• Supplied essential management information to the executive team.
• Managed ticket sales, including refunds and adjustments, to maximise revenue and customer satisfaction.

• Managed and delivered guest services.
• Created maintenance and staff schedules.
• Supervised renovations, maintenance, and repairs.
• Resolved guest complaints effectively and implemented appropriate solutions.
• Facilitated the process of contract extensions during guest interactions.
• Coordinated move-ins and move-outs, ensuring smooth transitions for all parties involved.

• Directed team activities to enhance customer satisfaction.
• Recommended effective upgrades.
• Authored training documents and procedural manuals.
• Conducted quality assurance on sewer clearing equipment, ensuring maintenance of operational standards.
• Utilized feedback from QA processes to consistently refine translation quality.

❐ Flight Manager (Customer Service Supervisor) 01/2019-04/2021

• Supervised all aspects of pre-flight and during flight procedures.
• Managed seamless flight operations and ensured timely departures.
• Delivered effective solutions to maintain high levels of customer satisfaction.

❐ Administrative officer (Customer Service Supervisor) 09/2017-12/2018

• Managed documentation for domestic and international stations.
• Evaluated terms within ground handling agreement for location.
• Prepared operational cost budgets.

❐ Station Manager Trainee (At Phuket International Airport) 09/2016-08/2017

• Compiled orders under guidance of station manager.
• Acquired in-depth knowledge through diverse operations training.
• Coordinating customer airline ground service activities.
• Provided comprehensive quarterly reports on all operational activities to the management team.

❐ Customer Service Agent

01/2006-08/2016

• Managed verification processes for passengers' travel documents.
• Handled booking arrangements for passengers facing travel disruptions.
• Managed irregularity cases.
• Performed precise calculations of weight and balance supporting the Pilot in command.
• Ensured compliance with dangerous goods regulations during baggage and cargo loading.