NUTTACHA TULYAPATRANON
Technical Support
Bangkok
Summary
Committed to leading teams toward high-performance goals through effective planning, coordination, and structured project management; consistently drive timely, high-quality deliverables, adapt strategies to changing situations, and foster team growth in alignment with long-term organizational objectives.
Overview
7
7
years of professional experience
Work History
Senior Platform Support
Evolt Technology Co., Ltd.
01.2024 - Current
- Resolve EV charging system issues - including app and backend - quickly by opening tickets and coordinating with engineers and international vendors to restore normal operations without affecting users.
- Prevent future incidents by analyzing root causes and developing long-term solutions with engineers, including creating support materials to reduce repeated requests.
- Coordinate with customer service teams to communicate issue status in real time, helping reduce complaints and strengthen user trust.
- Gather and analyze business and sales requirements to configure backend systems that align with customer and operational needs.
- Monitor backend systems regularly to cut unnecessary costs and ensure system stability by testing and validating new versions.
Platform Support
Evolt Technology Co., Ltd.
12.2021 - 01.2023
- Resolved ticket issues promptly to ensure users could resume system usage without interruption.
- Analyzed problems and escalated complex cases to the appropriate teams with accuracy and timeliness.
- Coordinated seamlessly with engineers, service teams, and other departments to enable effective issue resolution.
- Supported the resolution process by tracking progress and delivering clear updates, ensuring smooth cross-team communication.
Senior Customer Service
Transcosmos (Thailand) Co., Ltd.
01.2021 - 01.2022
- Delivered professional customer support through the e-commerce Call Center and resolved issues efficiently to maximize customer satisfaction.
- Supervised and trained team members to meet company service standards, leading to consistent performance improvement.
- Prepared concise performance reports and key issue summaries for managers to support timely decision-making.
- Supported and guided new team members to adapt quickly and perform effectively within expected timelines.
General Manager
Tham Phuea Khun Co., Ltd.
01.2019 - 04.2021
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
Bachelor's degree - Asian Studies
Silpakorn University
01.2015
Skills
Structured project planning and execution
QUALIFICATIONS
- Strong leadership and accountability
- Strategic and forward-thinking mindset
- Ability to perform under pressure
- Meticulous attention to detail
- High adaptability in dynamic environments
- Excellent interpersonal skills
Timeline
Senior Platform Support
Evolt Technology Co., Ltd.
01.2024 - Current
Platform Support
Evolt Technology Co., Ltd.
12.2021 - 01.2023
Senior Customer Service
Transcosmos (Thailand) Co., Ltd.
01.2021 - 01.2022
General Manager
Tham Phuea Khun Co., Ltd.
01.2019 - 04.2021
Bachelor's degree - Asian Studies
Silpakorn University
Similar Profiles
Amanda DowieAmanda Dowie
Head Of Network Administration at EVOLTHead Of Network Administration at EVOLT
Armstrong Ashton-LewisArmstrong Ashton-Lewis
Full Stack Software Engineer - Mid-Level at EvoltFull Stack Software Engineer - Mid-Level at Evolt
Henk VolschenkHenk Volschenk
Training Supervisor at Cape Peninsula University of Technology (CPUT), South African Renewable Energy Technology Centre (SARETEC)Training Supervisor at Cape Peninsula University of Technology (CPUT), South African Renewable Energy Technology Centre (SARETEC)
Mariia SmirnovaMariia Smirnova
Service Engineer Intern at Medtronic (Thailand) LimitedService Engineer Intern at Medtronic (Thailand) Limited
PASSANANTA SANTISOPASRIPASSANANTA SANTISOPASRI
Product Specialist – Psychiatric Team at Thai-Otsuka Pharmaceutical Co., Ltd.Product Specialist – Psychiatric Team at Thai-Otsuka Pharmaceutical Co., Ltd.