Summary
Overview
Work History
Education
Skills
QUALIFICATIONS
Timeline
Generic
NUTTACHA TULYAPATRANON

NUTTACHA TULYAPATRANON

Technical Support
Bangkok

Summary

Committed to leading teams toward high-performance goals through effective planning, coordination, and structured project management; consistently drive timely, high-quality deliverables, adapt strategies to changing situations, and foster team growth in alignment with long-term organizational objectives.

Overview

7
7
years of professional experience

Work History

Senior Platform Support

Evolt Technology Co., Ltd.
01.2024 - Current
  • Resolve EV charging system issues - including app and backend - quickly by opening tickets and coordinating with engineers and international vendors to restore normal operations without affecting users.
  • Prevent future incidents by analyzing root causes and developing long-term solutions with engineers, including creating support materials to reduce repeated requests.
  • Coordinate with customer service teams to communicate issue status in real time, helping reduce complaints and strengthen user trust.
  • Gather and analyze business and sales requirements to configure backend systems that align with customer and operational needs.
  • Monitor backend systems regularly to cut unnecessary costs and ensure system stability by testing and validating new versions.

Platform Support

Evolt Technology Co., Ltd.
12.2021 - 01.2023
  • Resolved ticket issues promptly to ensure users could resume system usage without interruption.
  • Analyzed problems and escalated complex cases to the appropriate teams with accuracy and timeliness.
  • Coordinated seamlessly with engineers, service teams, and other departments to enable effective issue resolution.
  • Supported the resolution process by tracking progress and delivering clear updates, ensuring smooth cross-team communication.

Senior Customer Service

Transcosmos (Thailand) Co., Ltd.
01.2021 - 01.2022
  • Delivered professional customer support through the e-commerce Call Center and resolved issues efficiently to maximize customer satisfaction.
  • Supervised and trained team members to meet company service standards, leading to consistent performance improvement.
  • Prepared concise performance reports and key issue summaries for managers to support timely decision-making.
  • Supported and guided new team members to adapt quickly and perform effectively within expected timelines.

General Manager

Tham Phuea Khun Co., Ltd.
01.2019 - 04.2021
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Education

Bachelor's degree - Asian Studies

Silpakorn University
01.2015

Skills

Structured project planning and execution

QUALIFICATIONS

  • Strong leadership and accountability
  • Strategic and forward-thinking mindset
  • Ability to perform under pressure
  • Meticulous attention to detail
  • High adaptability in dynamic environments
  • Excellent interpersonal skills

Timeline

Senior Platform Support

Evolt Technology Co., Ltd.
01.2024 - Current

Platform Support

Evolt Technology Co., Ltd.
12.2021 - 01.2023

Senior Customer Service

Transcosmos (Thailand) Co., Ltd.
01.2021 - 01.2022

General Manager

Tham Phuea Khun Co., Ltd.
01.2019 - 04.2021

Bachelor's degree - Asian Studies

Silpakorn University

Similar Profiles

CREATE PROFILE
NUTTACHA TULYAPATRANONTechnical Support