NUTTACHA TULYAPATRANON
Technical Support
Bangkok
Summary
Committed to leading teams toward high-performance goals through effective planning, coordination, and structured project management; consistently drive timely, high-quality deliverables, adapt strategies to changing situations, and foster team growth in alignment with long-term organizational objectives.
Overview
7
7
years of professional experience
Work History
Senior Platform Support
Evolt Technology Co., Ltd.
01.2024 - Current
- Resolve EV charging system issues - including app and backend - quickly by opening tickets and coordinating with engineers and international vendors to restore normal operations without affecting users.
- Prevent future incidents by analyzing root causes and developing long-term solutions with engineers, including creating support materials to reduce repeated requests.
- Coordinate with customer service teams to communicate issue status in real time, helping reduce complaints and strengthen user trust.
- Gather and analyze business and sales requirements to configure backend systems that align with customer and operational needs.
- Monitor backend systems regularly to cut unnecessary costs and ensure system stability by testing and validating new versions.
Platform Support
Evolt Technology Co., Ltd.
Bangkok
12.2021 - 01.2023
- Resolved ticket issues promptly to ensure users could resume system usage without interruption.
- Analyzed problems and escalated complex cases to the appropriate teams with accuracy and timeliness.
- Coordinated seamlessly with engineers, service teams, and other departments to enable effective issue resolution.
- Supported the resolution process by tracking progress and delivering clear updates, ensuring smooth cross-team communication.
Senior Customer Service
Transcosmos (Thailand) Co., Ltd.
Bangkok
01.2021 - 01.2022
- Delivered professional customer support through the e-commerce Call Center and resolved issues efficiently to maximize customer satisfaction.
- Supervised and trained team members to meet company service standards, leading to consistent performance improvement.
- Prepared concise performance reports and key issue summaries for managers to support timely decision-making.
- Supported and guided new team members to adapt quickly and perform effectively within expected timelines.
General Manager
Tham Phuea Khun Co., Ltd.
Lopburi
01.2019 - 04.2021
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
Bachelor's degree - Asian Studies
Silpakorn University
01.2015
Skills
Structured project planning and execution
Effective resource allocation
Cross-functional coordination
Timeline tracking and milestone management
Creative problem-solving
Clear and concise communication
Team leadership and facilitation
Thai: Native
English: Intermediate
Microsoft Word: Good
Microsoft Excel: Intermediate
Microsoft PowerPoint: Intermediate
QUALIFICATIONS
- Strong leadership and accountability
- Strategic and forward-thinking mindset
- Ability to perform under pressure
- Meticulous attention to detail
- High adaptability in dynamic environments
- Excellent interpersonal skills
Timeline
Senior Platform Support
Evolt Technology Co., Ltd.
01.2024 - Current
Platform Support
Evolt Technology Co., Ltd.
12.2021 - 01.2023
Senior Customer Service
Transcosmos (Thailand) Co., Ltd.
01.2021 - 01.2022
General Manager
Tham Phuea Khun Co., Ltd.
01.2019 - 04.2021
Bachelor's degree - Asian Studies
Silpakorn University