Nutkamol Siladam
Key Account Supervisor
Bangkok,10
Summary
Dynamic Key Account Supervisor with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Key Account Supervisor
Polar Bear Mission Co., Ltd (Freshket)
01.2023 - Current
- Work closely with our top customers to develop solutions that generates revenue for the company
- Take accountability as the account owner to solve problems (investigate the issues properly, dig into the deep details and find preventive solutions) by collaborating with internal team such as operations, tech and accounting
- Upsell and cross-sell accounts under ownership and make sure achieve GMV and retention KPI target
- Support restaurants and company and help build long term relationship with the key accounts
- Review and revise private price to serve customer satisfaction with business wise
- Proactively identify restaurant activity calendar e.g. catering, new menu, seasonal menu, expansion etc
Lead Associate, Key Account Management
Shopee Thailand
06.2021 - 10.2022
- Responsible for supervising and leading a team of Key Account Managements.
- Consult and resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Prepare reports of Forecast and achieve financial results, market share, profits to Manager and Teams.
- Drive performance of all Key Account Managements within responsibility on dimensions including: commercial performance, seller relationship, social media engagement, internal tools and systems and special projects etc.
- Ensure correct and timely completion of team member's performance report
Education
Bachelor of Arts - Political Science And Government
Kasetsart University
Bangkok 04.2001 -
Skills
Timeline
Key Account Supervisor
Polar Bear Mission Co., Ltd (Freshket)
01.2023 - Current
Lead Associate, Key Account Management
Shopee Thailand
06.2021 - 10.2022
Bachelor of Arts - Political Science And Government
Kasetsart University
04.2001 -
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