NUR-AINEE HAYIYUSOH
English Agent (Account Manager)
Bangkok
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
6
6
years of professional experience
4
4
Languages
Work History
English Agent
MOCAP LIMITED
10.2023 - Current
- Conduct in-depth analysis of needs, challenges, and opportunities within the e-Commerce ecosystems.
- Provide coaching, education for improving store on eBay.
- Proactively recommend and strategic partnerships, promotions, and campaigns to drive significant sales growth and brand visibility on eBay platform.
- Recommend and optimize product listings, pricing, and promotions to achieve optimal performance across the eBay marketplace.
- Building trust and partner relationship.
- Collaborate cross-functionally with external teams (Operations, Escalation team, etc.) ensure seamless service and support on eBay operation.
- Monitor and report on account performance metrics, identifying areas for improvement and taking corrective action.
- Stay up-to-date on the latest policy eBay platform-specific updates, sharing insights with partner and proposing innovation strategies
- Identify and pursue new business opportunities with eBay tools, for expanding seller brand to presence and market share.
Customer care associate
Fusion BPO
11.2022 - Current
- Handle a significant number of inbound transactions
- Identify and resolve customer's need
- Respond promptly to customer inquiries
- Communicate with customers through various channels
- Acknowledge and resolve complaints.
English Teacher
Buranakarn Suksa Vittaya School
06.2022 - 09.2022
- Used the best instructional methods to provide engaging learning and assistance to students
- Created reports with students' guardians
- Kept them updated on students' progress and causes of concern.
Client Support
V.P. Capital Assets Co., Ltd
10.2019 - 03.2022
- Handled customer complaints with empathy
- Composure Provided and renew agreements for customers
- Managed and updated database customers
- Made outbound calls to source new customers.
Officer Operations
WIS Thailand Co., Ltd VFS
08.2018 - 07.2019
- Checked applications and recorded data in system
- Working in a team with high communication skills
- Guided accurate and appropriate information to applicants.
Education
Bachelor's Degree - Translation & Interpretation (English / Arabic)
International Islamic University Islamabad
Islamabad, PakistanScience & Mathematics Diploma - undefined
Darussalam School Narathiwat
Narathiwat, ThailandSkills
Microsoft Office
communication skills
Creative Problem Solving
interpersonal skills
Working Well Under Pressure
empathy
Proactive
self-motivated
Teamwork
team player
Working in a team
Account Servicing
References
Nawiwat Kishimoto, Operation Supervisor , +66903146609, Bangkok
Timeline
English Agent
MOCAP LIMITED
10.2023 - Current
Customer care associate
Fusion BPO
11.2022 - Current
English Teacher
Buranakarn Suksa Vittaya School
06.2022 - 09.2022
Client Support
V.P. Capital Assets Co., Ltd
10.2019 - 03.2022
Officer Operations
WIS Thailand Co., Ltd VFS
08.2018 - 07.2019
Bachelor's Degree - Translation & Interpretation (English / Arabic)
International Islamic University Islamabad
Science & Mathematics Diploma - undefined
Darussalam School Narathiwat