Nunnapath Teeratecha
Bang Khun Tien,Thailand
Summary
Client relationship and operations professional known for handling B2B sales support, high-value order processing, and customer service in international environments. Brings strong follow-up, invoice and shipment coordination, and service recovery skills developed across precious metals, aviation, and logistics.
Overview
1
1
Language
15
15
years of professional experience
Work History
Senior Sales & Marketing Executive
YL G Bullion Singapore
05.2026 - Current
- Managed relationships with institutional bullion customers to drive B2B sales activities in international precious-metals market.
- Built customer trust through responsive communication and proactive coordination with internal teams and logistics providers, enhancing overall customer satisfaction.
- Coordinated end-to-end precious-metals transactions, ensuring order execution, invoice accuracy, customer payments, and timely shipment follow-up.
- Prepare account-opening documentation and support smooth onboarding and ongoing client service.
Flight Attendant
Jetstar Australia
09.2023 - 04.2026
- Delivered premium customer service to international passengers in a high-volume, fast-paced environment.
- Resolved customer concerns and complaints during operational disruptions while upholding service standards and regulatory compliance.
- Engaged effectively with multicultural customers and colleagues, adapting swiftly to evolving operational requirements.
- Enhanced interpersonal skills through ongoing face-to-face customer engagement and effective service recovery strategies.
Operations & Client Relations
MKS PAMP SA
07.2022 - 08.2023
- Managed relationships with institutional precious-metals clients, supporting high-value B2B orders from request to execution, ensuring client satisfaction and retention.
- Built long-term client relationships through responsive service, follow-up, and accurate documentation.
- Coordinated sales, operations, and customers to resolve issues and ensure smooth transaction flow, contributing to operational efficiency.
- Liaised with Switzerland headquarters, securing timely responses and precise execution of customer requirements to enhance service delivery.
Customer Service Agent
Brink's Thailand
01.2022 - 06.2022
- Managed shipment documentation and resolved customer issues, ensuring operational accuracy and service quality.
- Communicated shipment status, service requests, and operational inquiries to enhance customer satisfaction.
- Coordinated transport crews and clients to ensure timely delivery of high-value shipments.
Secretary
Bangkok Cosmetic Surgery Clinic by Dr. Pichit Siriwan
03.2021 - 12.2021
- Provided high-quality customer service in fast-paced healthcare environment while ensuring accuracy of customer records.
- Coordinated patient scheduling and facilitated communication between doctors and international patients.
- Assisted with digital marketing campaigns on social media platforms. across Facebook and Instagram.
Flight Attendant
Qatar Airways
Doha
07.2014 - 04.2017
- Provided premium service to international passengers across long-haul routes for a globally recognized airline.
- Addressed customer needs and concerns, ensuring high service and safety standards were upheld.
- Collaborated with multicultural teams to ensure consistent delivery of customer experiences.
Customer Service Agent
Wingspan, TG
01.2012 - 01.2014
- Resolved passenger inquiries, complaints, and special service requests to enhance customer satisfaction.
- Provided professional passenger service including check-in, boarding, baggage, and flight information assistance.
- Assisted international passengers while upholding high customer service standards in a dynamic airport environment.
- Coordinated with airline and airport teams to facilitate seamless flight operations and improve passenger experience.
- Ensured compliance with airline procedures, airport regulations, and safety standards.
Education
Bachelor - Fine and Applied Arts
Bangkok University
BangkokSkills
- Client Relationship Management
- B2B Sales Support
- Customer Success
- Customer Service
- Sales Coordination
- Precious Metals Operations
- International Logistics
- Cross-border Coordination
- Problem Solving
- Microsoft Excel, Microsoft Office
- B2B sales
- Customer service
- Order management
- Invoice processing
- Client relationship management
- Sales forecasting
- Stakeholder communication
- Cross cultural communication
- Negotiation support
- Email marketing tools
- Cold calling
- Partnership building
- Customer service excellence
- Relationship-building
- After-sales customer service
- Time efficiency
- Customer service orientation
KEY SKILLS
English (TOEIC 775)
Timeline
Senior Sales & Marketing Executive
YL G Bullion Singapore
05.2026 - Current
Flight Attendant
Jetstar Australia
09.2023 - 04.2026
Operations & Client Relations
MKS PAMP SA
07.2022 - 08.2023
Customer Service Agent
Brink's Thailand
01.2022 - 06.2022
Secretary
Bangkok Cosmetic Surgery Clinic by Dr. Pichit Siriwan
03.2021 - 12.2021
Flight Attendant
Qatar Airways
07.2014 - 04.2017
Customer Service Agent
Wingspan, TG
01.2012 - 01.2014
Bachelor - Fine and Applied Arts
Bangkok University