NUDKAMON LERTLUM
Hotel Gerneral Manager
Pak Chong
Summary
- Guest-oriented hotel manager offering more than 15 years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts.
- Highly energetic hotel manager with more than 8 years of experience working in hospitality industry. Successful background with mid-range hotels providing unforgettable service to visitors and clients.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
543
543
years of professional experience
545
545
years of post-secondary education
Work History
Hotel Manager
Rajpracha Pak Chong
03.2021 - Current
- Implemented successful strategies to increase customer satisfaction.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Maintained strict adherence to budgetary guidelines while allocating resources effectively across departments.
- Coordinated renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Hotel Manager
Seoul Siam Resort And Golf Club
02.2017 - 06.2021
- Analyzed and evaluated business data to identify opportunities for improvement.
- Implemented successful strategies to increase customer satisfaction.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Prepared monthly resort audits for review.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Coordinated renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
General Manager of Operations
Meesapam Khunyai Jian Resturant Phuket
03.2013 - 01.2016
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Supported product launches by coordinating cross-functional teams.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cafe Supervisor
Uliveto Cafe, Sydney Australian
11.2004 - 04.2012
- Fostered a positive work culture by providing ongoing support, feedback, and recognition for staff achievements.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
พนักงานฝ่ายลูกค้าสัมพันธ์ (CSR)
ธนาคารกรุงเทพ มหาชน จำกัด
01.2546 - 01.2547
Education
Bachelor of Arts - Public Administration
Chandrakasem Rajabhat
Bangkok, Thailand 04.2001 - 05.2546
Associate of Arts - Business Management
Kent Institution Australia
Sydney, Australia 04.2001 -
Associate of Arts - Hotel Business Management
MIGT Institute, Sydney
Sydney Australia 04.2001 -
Skills
-Microsoft Office / Power Point
undefinedTimeline
พนักงานฝ่ายลูกค้าสัมพันธ์ (CSR)
ธนาคารกรุงเทพ มหาชน จำกัด
01.2546 - 01.2547
Hotel Manager
Rajpracha Pak Chong
03.2021 - Current
Hotel Manager
Seoul Siam Resort And Golf Club
02.2017 - 06.2021
General Manager of Operations
Meesapam Khunyai Jian Resturant Phuket
03.2013 - 01.2016
Cafe Supervisor
Uliveto Cafe, Sydney Australian
11.2004 - 04.2012
Bachelor of Arts - Public Administration
Chandrakasem Rajabhat
04.2001 - 05.2546
Associate of Arts - Business Management
Kent Institution Australia
04.2001 -
Associate of Arts - Hotel Business Management
MIGT Institute, Sydney
04.2001 -
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