Autocad
Nattasorn Sridee
Bankok,Sutthisan Zone
Summary
Energetic Field Service Engineer with 1-year background performing Conveyor (Automation equipment) repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
1
1
Certificate
1
1
Language
Work History
Field Service Engineer
Wayzim Technology Co. Ltd
Samutprakan
01.2023 - 12.2023
- Managed maintenance data records and tracked operating information for onsite reference.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Monitored work performance and quality to maintain standards.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Identified Conveyor problems and potential risks, coordinating appropriate corrective action.
- Investigated and troubleshoot product service issues weekly.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Upgraded and modified products and handled special assignments such as Inverter, Servo and PLC assignments.
- Scheduled service calls according to customer location and urgency of need.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Facilitated communication between office personnel, subcontractors, and customers.
- Updated and maintained assigned machines per manufacturer specifications.
Sales and Service Engineer
Sankokiko (Thailand) Co., Ltd.
Bankok
04.2017 - 12.2022
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Managed technical integration, systems engineering program management, customer support and program management.
- Recommended and developed CMC teams to support individual pursuits.
- Identified and supported resale opportunities to achieve sales plans.
- Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Analyzed market trends, competitor performance and product strengths.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
- Suggested ideas for product evolution and new product variants.
- Supported market research, metrics and requirements development and risk management.
Design Engineer
Hana Semiconductor
Ayutthaya
02.2016 - 12.2017
- Developed product designs with consideration for potential corrosion and wear.
- Conducted engineering studies on design for products, associated and subsystems components and structures.
- Brainstormed with product designers to implement and refine new manufacturing processes.
- Tested and analyzed equipment design and performance feasibility to determine potential ROI.
- Selected sustainable production materials in alignment with client budget parameters.
- Worked with fabricators to test prototypes and develop production processes.
- Drafted documentation detailing design requirements and technical specifications.
- Used Solidwork to meet design specifications for functional prototypes.
- Monitored and evaluated engineering performance to recommend improvements.
Service Engineer
Kyoan Kogyo (Thailand) Co., Ltd.
Bankkok
04.2015 - 01.2016
- Provided customer feedback to team to facilitate project road map and relationship planning.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Diagnosed and resolved machine operation variations and equipment problems.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Performed troubleshooting and repair for complex electrical equipment.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Investigated and corrected mechanical problems with machinery.
- Trained and supervised staff on equipment maintenance and safety procedures.
- Resolved customer complaints in prompt, polite and professional approach.
Design Engineer
ChoknumchaiAutopressing Co. Ltd.
Suphanburi
01.2014 - 02.2015
- Addressed design challenges and evaluated alternative design models to meet project requirements.
- Evaluated project feasibility based on material, equipment and labor expenses.
- Tested and analyzed equipment design and performance feasibility to determine potential ROI.
- Collaborated with cross-functional teams to conceptualize and refine product concepts.
- Drafted documentation detailing design requirements and technical specifications.
- Collaborated with other departments to facilitate successful project completion.
- Documented and developed engineering procedures and processes.
Equipment Engineer
Shin-etsu Chemical
Pathumtani
02.2014 - 05.2014
- Carried out assigned projects and initiated project observation and research to deliver manufacturable solutions.
- Enhanced design and functionality of existing equipment to meet operational needs.
- Established alternative possibilities and incorporated flexibility to balance costs with benefits to produce unique and cost-effective results.
- Reinforced equipment safety standards and fostered policies and practices to enhance operations and support environmental, health and safety guidelines.
- Developed automated calibration for use on Rotate test systems.
- Tested newly installed systems, closely monitoring functionality and adherence to operating specifications.
- Surveyed potential project sites before design, checking for space restrictions, mechanical feasibility and manufacturers guidelines.
- Drafted assemblies, models, and other technical drawings.
Education
High School Diploma -
01.2007 - 01.2012
- Completed professional development in [Automotive]
- Trainee to Isuzu for Technician in [2011-2012]
Associate of Science - Industrial Power Technology
01.2012 - 12.2014
- Completed professional development in Control electrical (Automation)
Skills
Computer software repair
Testing and calibration
Systems Analysis
Repairing [Automation equipment]
Equipment installation and repair
Technical Support
Coordinating projects
Customer Relations
Customer service management
Additional Information
Excellent communication skill
Software
Certification
Licensed [Automotive] - [Technician]
Timeline
Field Service Engineer - Wayzim Technology Co. Ltd
01.2023 - 12.2023
Sales and Service Engineer - Sankokiko (Thailand) Co., Ltd.
04.2017 - 12.2022
Design Engineer - Hana Semiconductor
02.2016 - 12.2017
Service Engineer - Kyoan Kogyo (Thailand) Co., Ltd.
04.2015 - 01.2016
Equipment Engineer - Shin-etsu Chemical
02.2014 - 05.2014
Design Engineer - ChoknumchaiAutopressing Co. Ltd.
01.2014 - 02.2015
Licensed [Automotive] - [Technician]
04-2012
King Mongkut’s University Of Technology North Bang - Associate of Science, Industrial Power Technology
01.2012 - 12.2014
Suphanburi Technical College - High School Diploma,
01.2007 - 01.2012