Norabhat Sungkawisidh
Operational Support Specialist
Pattaya,Thailand
Summary
Accomplished Operational Support Specialist and Quality Control Team Leader with a proven track record at Efirst Asia, excelling in customer relations and quality assurance. Demonstrated expertise in root cause analysis and professional problem-solving, enhancing customer satisfaction and operational efficiency. Skilled in leading teams to achieve exceptional quality standards.
Overview
5
5
years of professional experience
Work History
Specialist in Operational Support
XTB
2022.05 - 2024.10
- Handling and supporting client requests and complaints.
- Reporting claims for client.
- Handling withdrawals for Thai clients.
- Provide translation.
- Checking KYC.
- Checking clients' background.
- Supporting sales request.
Junior Specialist in Operational Support
XTB
2021.10 - 2022.05
- Handling and supporting client requests and complaints.
- Reporting claims for client.
- Handling withdrawals for Thai clients.
- Provide translation.
- Checking KYC.
Quality Control Team Leader
Efirst Asia
2020.05 - 2020.12
- Doing special tasks assigned by supervisor and manager.
- Managing a team of 5 members.
- Making reports of Quality agents' reports.
- Assigning tasks for team members.
- Supervising team members' reports.
Quality Control Specialist
Efirst Asia
2019.12 - 2020.05
- Anayzing telesales conversation recordings
- Making report of sale agent performance
- Translating sales conversation
Education
BBA -
Vistula University
Warsaw 2001.04 -
High School Diploma -
Singapore International School of Bangkok
Bangkok 2001.04 -
Skills
Customer Relations
Quality Assurance
Root Cause Analysis
Expert Problem Solving
Active Listening
Professionalism
Customer Relationship Management
Timeline
Specialist in Operational Support
XTB
2022.05 - 2024.10
Junior Specialist in Operational Support
XTB
2021.10 - 2022.05
Quality Control Team Leader
Efirst Asia
2020.05 - 2020.12
Quality Control Specialist
Efirst Asia
2019.12 - 2020.05
BBA -
Vistula University
2001.04 -
High School Diploma -
Singapore International School of Bangkok
2001.04 -