Norabhat Sungkawisidh
Operational Support Specialist
Pattaya,Thailand
Summary
Accomplished Operational Support Specialist and Quality Control Team Leader with a proven track record at Efirst Asia, excelling in customer relations and quality assurance. Demonstrated expertise in root cause analysis and professional problem-solving, enhancing customer satisfaction and operational efficiency. Skilled in leading teams to achieve exceptional quality standards.
Overview
5
5
years of professional experience
Work History
Specialist in Operational Support
XTB
05.2022 - 10.2024
- Handling and supporting client requests and complaints.
- Reporting claims for client.
- Handling withdrawals for Thai clients.
- Provide translation.
- Checking KYC.
- Checking clients' background.
- Supporting sales request.
Junior Specialist in Operational Support
XTB
10.2021 - 05.2022
- Handling and supporting client requests and complaints.
- Reporting claims for client.
- Handling withdrawals for Thai clients.
- Provide translation.
- Checking KYC.
Quality Control Team Leader
Efirst Asia
05.2020 - 12.2020
- Doing special tasks assigned by supervisor and manager.
- Managing a team of 5 members.
- Making reports of Quality agents' reports.
- Assigning tasks for team members.
- Supervising team members' reports.
Quality Control Specialist
Efirst Asia
12.2019 - 05.2020
- Anayzing telesales conversation recordings
- Making report of sale agent performance
- Translating sales conversation
Education
BBA -
Vistula University
Warsaw 04.2001 -
High School Diploma -
Singapore International School of Bangkok
Bangkok 04.2001 -
Skills
Customer Relations
Quality Assurance
Root Cause Analysis
Expert Problem Solving
Active Listening
Professionalism
Customer Relationship Management
Timeline
Specialist in Operational Support
XTB
05.2022 - 10.2024
Junior Specialist in Operational Support
XTB
10.2021 - 05.2022
Quality Control Team Leader
Efirst Asia
05.2020 - 12.2020
Quality Control Specialist
Efirst Asia
12.2019 - 05.2020
BBA -
Vistula University
04.2001 -
High School Diploma -
Singapore International School of Bangkok
04.2001 -
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