Microsoft Office 365
Noppanan Todnuttawan
Senior Sales Administration | Sales Operations Specialist
Pathumtani
Summary
Results-driven Senior Sales Administration and Sales Operations professional with over 10 years of experience supporting multinational IT solution businesses. Experienced in managing end-to-end sales operations, project coordination, customer relationship management, and vendor management. Proven ability to analyze customer requirements, coordinate cross-functional stakeholders, and oversee projects from quotation and procurement through delivery and invoicing. Recognized for strong problem-solving abilities, operational excellence, and building trusted relationships with customers, vendors, and international teams. Passionate about improving operational efficiency while delivering outstanding customer experiences for both local and international clients.
Overview
1
1
Language
19
19
years of professional experience
Work History
Senior Sales Administration
HITACHI SUNWAY INFORMATION SYSTEMS (THAILAND) LTD.
09.2017 - Current
- Managed a diverse portfolio of new and existing customer accounts, including local customers, international clients, project-based accounts, and non-Hitachi customers.
- Processed customer requirements and verified order accuracy to minimize operational errors and ensure smooth order fulfillment.
- Collaborated with vendors and business partners to obtain competitive quotations while ensuring timely project delivery and customer satisfaction.
- Worked closely with Engineering teams to develop implementation and service proposals tailored to customer requirements.
- Managed end-to-end project coordination from quotation, procurement, and delivery through invoicing, ensuring projects were completed according to customer timelines.
- Acted as the primary liaison between customers, vendors, and internal departments to facilitate effective communication and resolve operational issues efficiently.
- Partnered with Accounting, Purchasing, and cross-functional teams to resolve business process issues and maintain operational efficiency.
- Supported sales operations through quotation preparation, sales reporting, contract administration, order management, project coordination, and customer relationship management.
- Analyzed customer requirements and collaborated with internal stakeholders to identify practical and effective solutions aligned with customer expectations and business objectives.
- Served as a communication bridge between team members and foreign management, facilitating clear communication, resolving operational challenges, and ensuring projects progressed efficiently within agreed timelines.
- Acted as a trusted advisor to team members by providing guidance on work-related challenges, supporting effective communication with management, and helping resolve operational issues to improve overall team effectiveness.
- Proactively shared knowledge and best practices with team members, fostering collaboration, improving operational efficiency, and contributing to a supportive, high-performing work environment.
Sales Coordinator
DIEBOLD NIXDORF (THAILAND) CO., LTD.
05.2011 - 07.2016
- Prepared proposals based on customer RFPs, TORs, and business requirements, including sales contracts, maintenance agreements, quotations, purchase requisitions, letters, and letters of guarantee.
- Coordinated customer orders for Myanmar, Laos, and Cambodia, including product configuration verification, purchase requisition preparation, and issue resolution.
- Collaborated with Logistics, Finance, Accounting, and Sales teams while serving as the primary contact for customer communications via email, telephone, and customer visits.
- Prepared Deal Review Process (DRP) presentations with Sales Managers and coordinated regional meetings to review pricing strategies and bidding conditions.
- Managed inventory availability for ATMs, CDMs, and related equipment, prepared audit documentation, and coordinated customer acceptance and payment processes.
- Supported marketing initiatives by distributing product updates, catalogues, newsletters, and coordinating exhibitions and product launch events.
- Provided operational support, resolved business issues, and performed additional assignments to ensure smooth business operations.
Customer Relation Officer (Prepaid Call Center)
TOTAL ACCESS COMMUNICATION PUBLIC COMPANY LIMITED (DTAC)
10.2007 - 04.2010
- Delivered high-quality customer support by resolving service-related inquiries and providing accurate information regarding network services, promotions, and technical issues.
- Maintained excellent customer service standards while handling customer requests and resolving concerns in a fast-paced call center environment.
Education
BBA - Major in International Business Administration
Dhurakij Pundit University
Nonthaburi, Thailand 04.2001 -
Skills
Sales Administration
Sales Operations
Project Coordination
Vendor Management
Customer Relationship Management
Contract Administration
Order Management
Quotation Management
Stakeholder Management
Cross-functional Collaboration
Problem Solving
Process Improvement
Software
Microsoft Outlook
JD Edwards ERP
CRM Systems
Timeline
Senior Sales Administration
HITACHI SUNWAY INFORMATION SYSTEMS (THAILAND) LTD.
09.2017 - Current
Sales Coordinator
DIEBOLD NIXDORF (THAILAND) CO., LTD.
05.2011 - 07.2016
Customer Relation Officer (Prepaid Call Center)
TOTAL ACCESS COMMUNICATION PUBLIC COMPANY LIMITED (DTAC)
10.2007 - 04.2010
BBA - Major in International Business Administration
Dhurakij Pundit University
04.2001 -