Travelling - Music
Noor Ul Ain
HR Manager
Bangkok
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
4
4
years of professional experience
4
4
Languages
Work History
HR Manager
Freedom Networks LLC
12.2023 - 12.2024
- Managed the recruitment process from job postings and interviews to hiring candidates. Overseeing the onboarding process to ensure new hires are integrated smoothly.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Developed targeted marketing campaigns that generated new leads and contributed to overall Hiring growth.
- Managing performance appraisal systems, ensuring employees’ goals are aligned with organizational objectives, and addressing performance issues.
HR Executive
Mars BPO
09.2022 - 11.2023
- Facilitated open communication channels between employees and management to promote a positive workplace culture.
- Increased talent pool by implementing effective recruitment strategies, including targeted job postings and networking events.
- Assisted in managing complex employee relations issues, conducting investigations and resolving conflicts fairly and efficiently.
- Managed employee recognition programs, celebrating individual and team accomplishments to encourage continued excellence in performance.
- Directed hiring and onboarding programs for new employees.
Front Desk Officer
Mars BPO
01.2021 - 08.2022
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
- Handled phone calls effectively, routing them to relevant departments or taking messages as needed.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Provided responses to guest reviews on Company's Social Media Platforms and other websites.
Customer Support Representative
Sycamore Networks
08.2020 - 05.2021
- Assisted call-in customers with questions and orders.
- Maintained comprehensive knowledge of services, ensuring accurate information was provided to customers.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Managed customers concerns with professionalism, ultimately resolving issues to the satisfaction of both the client and company.
Education
LLB Honours - Law
Punjab University
04.2001 -
Intermediate - Pre-Medical
Punjab Group of Colleges
04.2001 -
Skills
Microsoft Office
Interests
Cooking - Reading
References
Will be furnished on demand
Timeline
HR Manager
Freedom Networks LLC
12.2023 - 12.2024
HR Executive
Mars BPO
09.2022 - 11.2023
Front Desk Officer
Mars BPO
01.2021 - 08.2022
Customer Support Representative
Sycamore Networks
08.2020 - 05.2021
LLB Honours - Law
Punjab University
04.2001 -
Intermediate - Pre-Medical
Punjab Group of Colleges
04.2001 -
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