Summary
Overview
Work History
Education
Skills
Timeline
Generic
NOMER ARCE

NOMER ARCE

Customer Service And Quality Assurance Professional
Onnut, Suan Luang

Summary

  • Delivered exceptional customer service by efficiently managing and resolving policyholder claims with accuracy and professionalism.
  • Assessed clients' needs, eligibility, and policy coverage to provide tailored assistance and appropriate support services.
  • Proactively managed claim cases using internal systems, ensuring clear and timely communication with all relevant departments.
  • Interpreted and implemented claims policies to support strategic and fair claim resolution in accordance with regulatory standards.
  • Made prompt, informed decisions regarding policy coverage and settlement costs, balancing customer satisfaction with business integrity.
  • Conducted thorough investigations to gather necessary data for accurate redress calculations and fair outcomes.
  • Consistently achieved performance targets while maintaining high-quality standards and compliance with company guidelines.determine requirements and provide excellent service, meets job demands and deadlines through diligent work-ethic and dedication to quality.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Product Support Specialist

Voxy
11.2024 - Current
  • Resolved technical issues for clients through effective troubleshooting and problem-solving techniques.
  • Enhanced customer satisfaction by providing timely and accurate product support.
  • Developed expertise in multiple products within the company portfolio, becoming a go-to resource for colleagues seeking guidance on specific features or functionalities.
  • Optimized workflows by identifying areas for improvement in existing processes and implementing changes accordingly.
  • Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.

Senior Customer Care and Claims Consultant

Allianz Partners - AWP Services New Zealand
03.2023 - 08.2024
  • Delegated with QA Evaluation, claim payments and auditing, security and fraud detection and coaching.
  • Worked side by side with the Team Leader to track employee productivity, performance, and task completion to meet quality standards.
  • Provided one-on-one coaching to improve productivity and skills of employees.
  • Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
  • Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
  • Enhanced client satisfaction by providing timely updates on claim status and offering personalized support.
  • Improved claims processing efficiency by streamlining workflows and implementing best practices.

Customer Care Consultant

Allianz Partners - AWP Services New Zealand
10.2021 - 02.2023
  • Assisting in both inbound and outbound calls.
  • Handled and quickly resolved customer issues regarding product sales and customer service problems.
  • Dealt with complex customer complaints professionally and politely, resolving issues with favorable solutions.
  • Maintained detailed product knowledge to advise customers competently and expertly.

International Travel Insurance Consultant

Allianz Partners - AWP Services New Zealand
05.2019 - 10.2021
  • Interfaced with client leads and became trusted advisor or confidant to client.
  • Handled client claims and ensured timely assessments and settlements.
  • Followed internal claims processing procedures to prevent fraudulent payments, guaranteeing high-quality assurance standards.

Quality Assurance Analyst

Teleperformance Philippines
03.2018 - 04.2019
  • Handled training classes and coaching sessions to improve the service quality and conduct of the company's workforce.
  • Set and achieved product quality objectives while meeting product specifications.
  • Conducted performance tests, assessing features including functionality, reliability, performance, and quality.
  • Promoted the company in maintaining a work environment that was focused on quality, communication, collaboration, integration, and teamwork.
  • Aligned day-to-day activities with targets set by upper management.
  • Displayed proactive problem-solving and query-resolution skills to provide superior customer service.
  • Tracked employee productivity, performance and task completion to meet quality standards.
  • Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and under-performing employees in best operational practices.
  • Monitored compliance with workplace policies and safety objectives.
  • Strategically delegated tasks throughout multidisciplinary team to yield maximum productivity.

Customer Service Representative

Teleperformance Phils
01.2017 - 02.2018
  • Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
  • Addressed customer service enquires quickly and accurately.
  • Assisted customers with product-related questions, feedback, and complaints.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bachelor of Science - Electronics and Communications Engineering, Diploma in Electronics Technology

Eastern Visayas State University
Tacloban City

Skills

    Quality Control

undefined

Timeline

Product Support Specialist

Voxy
11.2024 - Current

Senior Customer Care and Claims Consultant

Allianz Partners - AWP Services New Zealand
03.2023 - 08.2024

Customer Care Consultant

Allianz Partners - AWP Services New Zealand
10.2021 - 02.2023

International Travel Insurance Consultant

Allianz Partners - AWP Services New Zealand
05.2019 - 10.2021

Quality Assurance Analyst

Teleperformance Philippines
03.2018 - 04.2019

Customer Service Representative

Teleperformance Phils
01.2017 - 02.2018

Bachelor of Science - Electronics and Communications Engineering, Diploma in Electronics Technology

Eastern Visayas State University

Similar Profiles

CREATE PROFILE
NOMER ARCECustomer Service And Quality Assurance Professional