Naphatchakorn Wangkheeree

• Guided organizational technology strategy, roadmaps, and IT budget plan, and proposal documentation of project, and assisted in drafting TOR document for government and private sector.
• Communicated with executive team, CEO, to maximize development efficiencies and resolve technology issues.
• Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
• Assisted sales teams in closing deals by providing technical expertise, product demonstrations, and addressing customer concerns during the sales process.
• Collaborated with cross-functional teams to complete complex projects on time and within budget constraints, meeting or exceeding project requirements.
• Negotiated with vendors to secure the best pricing and terms for software and hardware, maximizing client budget efficiency.

• Customer group reference: Private and Public sector, Industrial sector (Thailand, Japan).
• Guided organizational technology strategy, roadmaps, and IT budget plan, and proposal documentation of project, and assisted in drafting TOR document for government and private sector.
• Communicated with executive team, CEO, to maximize development efficiencies and resolve technology issues.
• Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
• Assisted sales teams in closing deals by providing technical expertise, product demonstrations, and addressing customer concerns during the sales process.
• Collaborated with cross-functional teams to complete complex projects on time and within budget constraints, meeting or exceeding project requirements.
• Negotiated with vendors to secure the best pricing and terms for software and hardware, maximizing client budget efficiency.
• Fostered partnerships with industry leaders, enhancing the company's reputation and creating new business opportunities.
• Created comprehensive documentation detailing technical specifications, system configurations, procedures, and user guides
• Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.

• Customer group reference: Insurance, Food and Retail, Hospital, Education (University)
• Managed pre-sale team and post-sale team, including technical consultant team, installation team, and support team.
• Mentored junior team members, fostering professional growth through knowledge sharing and skill development opportunities.
• Managed vendor relations, ensuring timely delivery of products and services while maintaining costeffectiveness.
• Led cross-functional teams for successful project completion within deadlines and budget constraints.
• Presented key findings from post-project reviews at leadership meetings for informed decision-making going forward regarding technology investments or approaches.
• Assisted in the implementation of ISO 9001:2015 certification, demonstrating a commitment to maintaining high-quality standards within the organization.

• Assist with Deployment and Troubleshooting.
• Provide support to senior on deploying, implementing, configuring, and installing network devices.
• Provide level 1 remote/onsite troubleshooting to resolve issues.
• Assist in performing simple network topology testing, hardware repair, and maintenance.
• Perform a POC device health check and maintenance to ensure that the device is in a healthy state.
• Provide Return Merchant Authorization (RMA) service to repair faulty device, Technical Consultation, and Security Services.
• Provide technical consultation and assistance on the POC project.
• Provide after-sales User Administrative Training to customers.

• Designed and implemented system, security, and data protection, and disaster recovery.
• Mentored junior engineers, fostering a collaborative work environment while enhancing overall team performance.
• Provided second and third-level technical support and troubleshooting to internal and external clients.
• Managed installation, upgrade, and deployment projects and provided on-site direction for system engineers.
• Managed cost team, including manday, OT, etc.