Nisha Eamsa-Ard
Subject Matter Expert (SME) in Content Moderation
Bangkok
Summary
Hi. I'm Nisha, currently a Subject Matter Expert at Concentrix, where I've advanced from a content moderation role. My transition reflects my dedication to continuous growth and excellence. In my current position, I provide valuable insights and support, drawing on my expertise to drive results. With a proactive and friendly approach, I excel in identifying opportunities for improvement and implementing effective solutions. I'm passionate about contributing to success and open to new opportunities for collaboration. Let's connect and explore possibilities.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Subject Matter Expert
Concentrix
3 2023 - Current
- Offering hands-on support and guidance to agents facing challenging or ambiguous content, ensuring consistent adherence to policy guidelines and best practices
- Conducting comprehensive training sessions on a daily, weekly, and ad-hoc basis, tailored to the specific needs of both management and clients, focused on policy updates and case studies to enhance team performance
- Conducting regular audits of agent samples and providing constructive feedback/coaching to agents as needed to maintain and improve quality standards.
Content Moderator
Concentrix
07.2022 - 02.2023
- Reviewed user-generated content to identify and address violative or harmful material based on policy guidelines
- Maintained high quality across key performance indicators (KPIs) including quality, productivity, utilization, AHT, and attendance.
Teacher Assistant
Ekkamai International School
01.2017 - 11.2021
- Assisting the lead teacher in all aspects of classroom management, including preparing materials, organizing activities, and supervising students during lessons and playtime
- Taking proactive measures to ensure students' basic English proficiency development, implementing engaging activities and exercises tailored to their individual needs and abilities
- Guiding students in acquiring general manners and knowledge essential for their personal and academic growth, emphasizing social skills, cooperation, and respect for others.
Education
Bachelor of Arts - English
Asia Pacific International University
05.2012 - 05.2017
Skills
Coaching
Team management
Teamwork and Collaboration
Adaptability and Flexibility
Team Collaboration
Adaptability
Continuous Improvement
Self Motivation
Accomplishments
Career advancement - Promotion from content moderator to SME in 8 months
Passions
- Cooking
- Animal lover
- Meeting new people
- Language learning
Languages
Thai
Native language
English
Intermediate
B1
Korean
Beginner
A1
Timeline
Content Moderator
Concentrix
07.2022 - 02.2023
Teacher Assistant
Ekkamai International School
01.2017 - 11.2021
Bachelor of Arts - English
Asia Pacific International University
05.2012 - 05.2017
Subject Matter Expert
Concentrix
3 2023 - Current