Nirut Matchai
Krabi,Thailand
Summary
Friendly and professional customer service representative with extensive career experience of 11+ years in enhancing the customer experience; highly attentive and excels at successfully supporting complex issues, deadline-driven operations. Seeking a position to leverage experience to grow
Overview
3
3
Languages
15
15
years of professional experience
Work History
Entrepreneur
THE SEA CONDOMINIUM
Krabi, Thailand
01.2020 - Current
- Welcomed customers and facilitated efficient check-in and check-out process.
- Cultivated professional client relationships, delivered exceptional customer service, and resolved customer issues promptly.
- Coordinated scheduling for car rental services based on customer requests.
- Performed office management duties, carried out training for new employees, and presented to a team member.
- Provided overview of company operations in Described location of Krabi, Thailand
- Krabi, Thailand
Sales Agent
KEN DIAMOND TOUR & TRAVEL
Prachuabkhirikhan, Thailand
01.2017 - 12.2019
- Upsold tour products to the customer according to projects in each period e.g. driving, sightseeing, adventure tour exceeded targets by 25%
- Managed customer experience for touring packages, ensuring satisfaction and engagement throughout the journey.
- Supervised and trained 4 employees on new tour package and customer service, improving overall customer satisfaction scores.
- Delivered comprehensive company overview for Prachuab Khiri Khan, Thailand, enhancing visitor understanding of local offerings.
- Prachuab Khiri Khan, Thailand
Shop Assistant
Blue Port
Prachuabkhirikhan, Thailand
06.2014 - 12.2016
- Assisted customers in locating products, offering recommendations based on specific needs.
- Kept shelves neat, clean and organised through visual merchandising.
- Replenished items and organised displays to keep stock looking professional.
- Addressed customer complaints with empathy, resolving issues to ensure satisfaction.
Night Auditor
Holiday Inn Krabi
Krabi, Thailand
06.2013 - 05.2014
- Handled in-person and phone inquiries, managing online booking reservations in a fast-paced environment
- Addressed and resolved service and accommodation complaints, maintaining high customer service standards
- Trained front-office staff and ensured adequate training to carry out the daily operations and maintain the safety of each department
- Created customer profiles by addressing inquiries and tailoring experiences to individual travel interests.
- Provided an overview of company operations in Krabi, Thailand.
- Krabi, Thailand
Reserve Service Coordinator
PHULAY BAY A RITZ-CARLTON SEASERVE HOTEL
Krabi, Thailand
09.2011 - 05.2012
- Greeted guests in a warm, friendly manner in English or Thai and received an average 90% customer service rating on checkout surveys
- Managed all telephone communications using specialized FCS radio codes, ensuring clarity and efficiency in information exchange.
- Adhered to safety and sanitation policies during food and beverage handling, maintaining high health standards for guest services.
- Increased operating efficiency by 30% through using Mystique programme
- Delivered comprehensive overview of company operations in Krabi, Thailand, enhancing team understanding of local processes.
- Krabi, Thailand
Education
Bachelor - Hotel & Tourism Management
SRIPATUM UNIVERSITY
Bangkok, Thailand06-2011
Skills
- Customer Relationship Management
- Office management
- Effective communication
- Negotiation Skills
- Time management
- Flexibility
- Accountability
- Interpersonal skills
- Team support
- Professionalism
Languages
Native Thai
Advanced
C1
Fluent in English
Advanced
C1
Chinese (Mandarin)
Elementary
A2
Custom
165
Personal Information
- Age: 38
- Date of Birth: 03/10/88
- Gender: Male
- Nationality: Thai
- Marital Status: Single
Timeline
Entrepreneur
THE SEA CONDOMINIUM
01.2020 - Current
Sales Agent
KEN DIAMOND TOUR & TRAVEL
01.2017 - 12.2019
Shop Assistant
Blue Port
06.2014 - 12.2016
Night Auditor
Holiday Inn Krabi
06.2013 - 05.2014
Reserve Service Coordinator
PHULAY BAY A RITZ-CARLTON SEASERVE HOTEL
09.2011 - 05.2012
Bachelor - Hotel & Tourism Management
SRIPATUM UNIVERSITY