Summary
Overview
Work History
Education
Skills
Height Cm
Weight Kg
Tattoo
Soft Skills
Hobbies
Personal Information
Timeline
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Nirut Matchai

Nirut Matchai

Krabi

Summary

Friendly and professional customer service representative with extensive career experience of 11+ years in enhancing the customer experience; highly attentive and excel at successfully supporting complex issues, deadline-driven operations. Seeking a cabin crew position to leverage experience to grow

Overview

11
11
years of professional experience
2012
2012
years of post-secondary education
2
2
Languages

Work History

Front Desk Representative

THE SEA CONDOMINIUM
01.2020 - 12.2022
  • Company Overview: Krabi, Thailand
  • Welcomed and greeted customers, and proceeded to check-in & check out service.
  • Responded to a request for scheduling service rental car
  • Performed office management duties, carried out training for new employees, and presented to a team member.
  • Maintained professional relationships with clients, provided excellent customer service, and handled any customer problematic issues
  • Krabi, Thailand

Sale Staff

KEN DIAMOND TOUR & TRAVEL
01.2017 - 12.2019
  • Company Overview: Prachuab Khiri Khan, Thailand
  • Managed all aspects of the customer experience on touring package
  • Upsold tour products to the customer according to projects in each period e.g. driving, sightseeing, adventure tour exceeded targets by 25 %
  • Supervised and trained 10+ employees on a new tour package and customer service to increase customer satisfaction.
  • Prachuab Khiri Khan, Thailand

Night Auditor

Holiday Inn Krabi
04.2014 - 05.2016
  • Company Overview: Krabi, Thailand
  • Responded to in-person and phone requests for information, answered telephone calls for reserving online booking in a fast-paced environment
  • Ensured customer service levels by ensuring to investing and resolve all service and accommodation complaints thoroughly
  • Trained 15+ front-office staff and ensured adequate training to carry out the daily operations and maintain the safety of each department
  • Developed a customer profile group by responding to their questions and tailoring their experience to their travel interests.
  • Krabi, Thailand

Reserve Service Coordinator

PHULAY BAY A RITZ-CARLTON SEASERVE HOTEL
09.2011 - 11.2013
  • Company Overview: Krabi, Thailand
  • Greeted guests in a warm, friendly manner in English or Thai and received an average 90% customer service rating on checkout surveys
  • Prepared, executed, and manage all telephone calls with specialized FCS used radio code for communication.
  • Followed all safety and sanitation policies when handling g food and beverage such as welcome drinks to uphold proper health standard
  • Increased operating efficiency by 30 % through using Mystique program
  • Krabi, Thailand

Education

Bachelor - Hotel & Tourism Management

SRIPATUM UNIVERSITY

Skills

  • Customer Relationship Management
  • Excellent Communication Skills
  • Negotiation Skills
  • Outgoing
  • Supportive
  • Responsible
  • Organized
  • Adaptable
  • Professional Image

Height Cm

165

Weight Kg

65

Tattoo

None

Soft Skills

  • Outgoing
  • Negotiation Skills
  • Excellent Communication Skills
  • Customer Relationship Management
  • Supportive
  • Responsible
  • Organized
  • Adaptable
  • Communication Skills
  • Professional Image

Hobbies

  • Listening to Music
  • Travelling
  • Swimming
  • Fitness

Personal Information

  • Age: 36
  • Date of Birth: 03/10/88
  • Gender: Male
  • Nationality: Thai
  • Marital Status: Single

Timeline

Front Desk Representative

THE SEA CONDOMINIUM
01.2020 - 12.2022

Sale Staff

KEN DIAMOND TOUR & TRAVEL
01.2017 - 12.2019

Night Auditor

Holiday Inn Krabi
04.2014 - 05.2016

Reserve Service Coordinator

PHULAY BAY A RITZ-CARLTON SEASERVE HOTEL
09.2011 - 11.2013

Bachelor - Hotel & Tourism Management

SRIPATUM UNIVERSITY

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Nirut Matchai