Niratchaporn Sonthisupan
Business Analyst
Samut Prakan,11
Summary
Experienced Business Analyst with over 1.6 years of experience in Clouddee Consulting Company. Excellent reputation for resolving problems and improving customer satisfaction.
Currently working with
- Plan B media public company limited
- CAT Telecom Public Co., Ltd.
- Bualuang securities public company limited
Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work History
BUSINESS ANALYST
CLOUDDEE CONSULTING
, SUTTHISAN
10.2019 - Current
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Bachelor of Science - Applied Statistics
KING MONGKUT'S UNIVERSITY
Rama 7, Bangkok 07.2015 - 07.2019
Skills
Customer targeting
SQL and databases
Negotiation
Test case scenarios
Workflow Analysis
Business planning
Reporting and Analytics
Approval Processes
System Configuration
Timeline
BUSINESS ANALYST
CLOUDDEE CONSULTING
10.2019 - Current
Bachelor of Science - Applied Statistics
KING MONGKUT'S UNIVERSITY
07.2015 - 07.2019