Nipaporn Sinjungreed
Bangkok,Thailand
Summary
Strategic Senior Business Analyst with over 4 years in BA and 15 years in IT, focusing on banking and fintech digital transformation. Delivered impactful digital products, including Virtual Bank portals and mobile applications, by translating complex business requirements into scalable solutions. Experienced in stakeholder management and cross-functional collaboration, driving innovation while ensuring compliance with BOT regulatory frameworks.
Overview
18
18
years of professional experience
Work History
Senior Business Analyst
Arise by Infinitas (Krungthai Bank Group)
01.2023 - Current
- Drove end-to-end solution analysis for multiple strategic products, Virtual Bank Operation Portal, KTB University Application and Insurance systems on NEXT and PAOTANG apps, defining business scenarios, logic, and data field mappings.
- Architected centralized API microservices including Digital Consent and Identity Assurance Level (IAL) real-time calculation, serving both Krungthai and non-Krungthai digital platforms.
- Led cross-functional collaboration with Solution Architecture teams to deliver API specifications and data integration across internal and external systems.
- Created and maintained comprehensive user stories, BRDs, end-to-end workflows and data flow diagrams as single sources of truth for development teams.
- Produced system documentation and user manuals to support QA testing and seamless product handover.
- Ensured full compliance with BOT regulations and internal standards across all digital product releases.
- Mentored junior Business Analysts, accelerating team capability through coaching and knowledge sharing.
Senior Business Analyst
SCB TechX (Siam Commercial Bank Group)
11.2021 - 12.2022
- Delivered comprehensive solution analysis for PointX loyalty program on SCB Easy, identifying key business needs and growth opportunities.
- Facilitated stakeholder meetings, translating product owner requirements into actionable business scenarios and technical specifications.
- Completed data field mappings and API specifications enabling seamless PointX–SCB Easy integration.
- Produced system documentation and user manuals, ensuring regulatory compliance throughout project lifecycle.
Supervisor Client Services
MedcoEnergi Thailand (Oil and Gas)
04.2021 - 10.2021
- Managed IS support services and incident resolution for upstream operations, ensuring high service availability and minimal business interruption.
- Coordinated with global IT teams on local infrastructure delivery; supported SAP module adjustments with end-user requirement gathering and test execution.
- Developed team activity plans and progress tracking frameworks, proactively managing risk and budget utilization.
Senior IT Support Analyst
Ophir Energy (Oil and Gas)
09.2018 - 03.2021
- Served as onsite technical lead for offshore drilling and production projects—set up primary IT systems on production platforms and jack-up rigs prior to campaign launch.
- Managed end-to-end server infrastructure (AD, VMware ESX, Exchange, PRTG, Nessus) ensuring 99%+ uptime across onshore and offshore operations.
- Led IT support ticket management with prioritized response for the offshore production facility; coordinated with global teams (UK) on network and security.
IT Support Analyst
Salamander Energy (Oil and Gas)
04.2010 - 08.2018
- Managed server infrastructure, network operations, and CUCM telephony for Thailand office and offshore facilities.
- Coordinated with UK global IT team on backup scheduling, security monitoring, and Cisco network troubleshooting.
IT Support Analyst
DENSO (Thailand) Co., Ltd
01.2009 - 03.2010
- Provided desktop, hardware, and network support in a large-scale manufacturing environment.
- Managed Helpdesk/Call Management system and optimized ticket workflows.
Junior Programmer
UOB Kay Hian Securities
06.2008 - 12.2008
- Developed web applications using ASP.NET (VB.NET 2.0) with 3-tier architecture, enhancing user experience and functionality.
Education
Bachelor of Science - Computer Science
Siam University
Bangkok, Thailand01-2008
Skills
- Requirements gathering and Analysis
- BRD
- FSD
- User Stories
- API Specifications
- API data mapping
- SQL Concepts
- Database Concepts
- Microservices Concepts
- System Integration
- Process design
- Process Workflows
- Data Flow Diagrams
- Agile, Scrum
- JIRA
- Confluence
- Documentation
- Figma
- Miro
- MS Office Suite
- RESTful APIs
- Cloud Services
- Claude AI
- Canva
- Cloud Services
- Stakeholder management
- User acceptance testing
- Change management
Languages
Thai
English
Accomplishments
- Delivered the Virtual Bank Operations Web Portal, enabling fully digital banking operations for Krungthai Bank Group.
- Architected centralized Digital Consent and IAL (Identity Assurance Level) microservices adopted across both Krungthai and non-Krungthai digital platforms.
- Delivered Insurance Platform on NEXT and PAOTANG apps, coordinating end-to-end integration with both internal teams and external insurance partners.
- Led solution analysis for KTB University Application serving the university sector with Krungthai's digital financial services.
- Drove the PointX loyalty ecosystem integration on SCB Easy, one of Thailand's most-used banking apps from requirements to production.
Training
- Networking Fundamentals and Network Security, 2021
- Windows PowerShell Automation, 2019
- ICND1 and ICND2 – Cisco Year 2018
- Windows Server Year 2012 and 2016
- CompTIA Network+ Year 2014
- English for Business Year 2011, 2017-2019
Timeline
Senior Business Analyst
Arise by Infinitas (Krungthai Bank Group)
01.2023 - Current
Senior Business Analyst
SCB TechX (Siam Commercial Bank Group)
11.2021 - 12.2022
Supervisor Client Services
MedcoEnergi Thailand (Oil and Gas)
04.2021 - 10.2021
Senior IT Support Analyst
Ophir Energy (Oil and Gas)
09.2018 - 03.2021
IT Support Analyst
Salamander Energy (Oil and Gas)
04.2010 - 08.2018
IT Support Analyst
DENSO (Thailand) Co., Ltd
01.2009 - 03.2010
Junior Programmer
UOB Kay Hian Securities
06.2008 - 12.2008
Bachelor of Science - Computer Science
Siam University