Nikita Kuleshov
Business Development Representative | Guest Experience Expert | Multilingual | GCC-Ready
Chiang Mai
Summary
Multilingual Business Development and Hospitality Professional with international experience across Europe, the Middle East, and Southeast Asia. Proven track record in B2B software distribution, lead generation, and client relationship management. Strong expertise in VIP guest handling and front office operations within luxury hotel environments. Skilled at expanding market presence and building partner networks across competitive regions including Saudi Arabia, the UAE, and ASEAN countries. Fluent in English, Russian, Polish, and Spanish, with basic proficiency in Arabic. Currently based in Thailand and seeking relocation to Saudi Arabia or Bahrain with an expat package.
Overview
4
4
years of professional experience
5
5
Languages
Work History
Business Development Representative
Iron Software
04.2025 - Current
- Led onboarding meetings with new partners across Europe, the Middle East, Australia, and the U.S.
- Consistently produced 50+ qualified outbound leads weekly through email and LinkedIn outreach.
- Represented the company during official partner calls while still on probation.
- Crafted compelling email campaigns and optimized CRM pipeline for maximum conversion
- Conducted market research to identify new business opportunities and target areas for expansion.
- Used SalesForce to handle current portfolio and prospective leads.
- Developed business pipeline using cold and warm techniques.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed strong relationships with key industry partners for mutually beneficial collaborations.
- Coordinated with internal teams such as finance, legal, and operations to streamline deal closure processes while prioritizing customer satisfaction throughout all stages of engagement.
Guest Experience Expert
W Dubai-The Palm
11.2024 - 03.2025
- Increased up-sell conversion by 3% in Q4 2024 and 2% in Q1 2025.
- Recognized as top Marriott Bonvoy App promoter in Q1 2025.
- Handled VIP guest arrivals and liaised with companies from KSA, Qatar, and UAE.
- Resolved guest issues with 98% satisfaction score according to internal audits.
- Maintained and updated office records, ensuring accuracy and confidentiality.
- Processed and distributed mail and packages.
- Assisted with administrative tasks, including filing, data entry, and document preparation.
Front Desk Receptionist
Mercure Hotels
01.2024 - 04.2024
- Greeted and assisted visitors, ensuring a positive first impression.
- Increased guest satisfaction score by 18% within 3 months through personalized service and proactive follow-up.
- Received over 12 written guest commendations for exceptional service and attention to detail.
- Managed incoming calls, directed them to the appropriate departments, and handled inquiries efficiently.
- Scheduled and coordinated appointments, meetings, and conferences.
- Maintained and updated office records, ensuring accuracy and confidentiality.
- Processed and distributed mail and packages.
- Assisted with administrative tasks, including filing, data entry, and document preparation.
Guest Relations Officer
MEININGER Kraków Centrum
04.2022 - 11.2023
- Assisted guests with check-in and check-out procedures, processed payments, and provided information about hotel amenities and services.
- Named Employee of the Month twice in 6 months for guest loyalty and effective complaint resolution.
- Reduced average complaint resolution time from 2 hours to 40 minutes by implementing a fast-response protocol.
- Warmly greet and welcome guests upon arrival, providing personalized assistance and ensuring a smooth check-in process.
- Assist guests with making reservations, modifications, or cancellations as needed.
- Assisted with the planning and execution of special events and promotions, contributing to increased guest satisfaction and revenue.
Guest Relations Officer
Grand Hotel
11.2021 - 03.2022
- Greet guests upon arrival with a friendly and welcoming demeanor.
- Assist guests with check-in procedures and provide information about hotel amenities and services.
- Respond promptly to guest inquiries via phone, email, or in-person.
- Provide personalized service to VIP guests and fulfill special requests to enhance their experience.
- Coordinate special arrangements such as room upgrades, amenities, or celebrations for guests celebrating special occasions.
Education
Bachelor of Science - Business Administration And Management
Sopot University of Applied Science
Sopot06-2024
Skills
- Strong customer service orientation
- Ability to anticipate and fulfill guests' needs and preferences
- Prompt and courteous response to inquiries and requests
- Clear and effective verbal communication to interact with guests
- Sensitivity to cultural differences and diverse backgrounds
- Scheduling
- Organization Skills
- Project Coordination
- Mail Handling
- Scheduling appointments
- Meeting Coordination
- Performance improvement
Timeline
Business Development Representative
Iron Software
04.2025 - Current
Guest Experience Expert
W Dubai-The Palm
11.2024 - 03.2025
Front Desk Receptionist
Mercure Hotels
01.2024 - 04.2024
Guest Relations Officer
MEININGER Kraków Centrum
04.2022 - 11.2023
Guest Relations Officer
Grand Hotel
11.2021 - 03.2022
Bachelor of Science - Business Administration And Management
Sopot University of Applied Science
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