Nikate Natejiradol
Summary
Airport Manager with almost 4 years of experience in the freight forwarding industry and over ten years in cargo operations within the airline industry. Proven track record in supervising operational tasks, implementing solutions to maintain service levels, and liaising with Ground Handling Agents and Cargo Head Office. Notable achievements include establishing a standardized cargo operational manual at NokScoot, leading to significant cost reductions and increased profits. Adept at creating tailored products to meet customer needs and building trust through constant interaction with key customers. Career goal: To drive revenue growth while ensuring safety and customer satisfaction. .
Overview
26
26
years of professional experience
Work History
Airfreight Manager
Crane Worldwide Logistics
02.2025 - Current
- Oversee and manage all air freight operations to ensure efficient and timely transportation of goods
- Assess and review the performance of cargo operations and implement improvements to enhance customer satisfaction and reduce costs.
- Sort for potential vendors to serve airfreight activities i.e. trucking services.
- Negotiate with Airlines for the best offer rate to ensure competitive pricing and profitability.
Airport Manager
Maersk Logistics & Services (Thailand) Co., Ltd
03.2021 - 02.2025
- Supervise operational tasks for incoming and outgoing processes.
- Identify ongoing issues and implement solutions to maintain optimum service levels.
- Provide contingency plan to cope with unforeseen operational issues i.e. handling high volume shipment with limited resources.
- Handle weekly petty cash duties and forward reports to finance department.
- Submit verified staff overtime to HR department.
- Address and solve customer issues and complaints without difficulty when receiving feedback from customer service team.
- Supervise and observe team activities, offering praise and constructive feedback.
Deputy Manager, Cargo Sales & Operations
NokScoot
03.2019 - 06.2020
- Managed cargo operations across headquarters and outstations.
- Ensured company standards were maintained at all locations by overseeing SLA and SOP compliance.
- Established and standardized cargo operational manual to implement
within company , using the correct procedure helped to reduce cost and increase profit levels. - Liaised with cargo partners for overall feedback in sales and operational
aspects to seek for the efficient methods to maximize revenue. - Provided and updated sales team the aircraft capacity details to enhance sales volume.
- Completed internal audits for warehouse service provider.
- Managed provisioning, environmental setup and risk mitigation.
- Supervised ground handling service provider to maintain and allocate ULD stock including to instruct the concept of ULD Serviceability.
- Encouraged team to meticulously manage ULD and company assets.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
Cargo Supervisor
Emirates
05.2015 - 02.2019
- Oversaw cargo activities to ensure safety in all facets of cargo operations.
- Handled AWB capturing and issuance of the manifest.
- Updated physical ULD stock and ULD number on a weekly basic to maintain
accurate record. - Managed to request and allocate ULD when stock is shortage or surplus.
- Conducted physical inspections of ULD and lashing materials to ensure serviceability.
- Provided detailed training and mentoring for new team member, including
safety protocol workshops, to optimize performance and productivity of all
team members and service provider. - Cooperated with HQ for standards and procedures, update and distribute to
all concerned parties. - Implemented operational enhancements to achieve cost savings.
- Coordinated with customers regarding cargo rate proposals.
- Acted as liaison for issues concerning rates and handling procedures.
- Scheduled staff rostering.
- Addressed and resolved issues raised by the cargo handling team, fostering a positive and productive work environment.
- Established strong relationships with clients by providing regular updates on cargo status, enhancing customer satisfaction.
- Addressed and resolved all findings from the headquarters audit.
- Validated service provider invoices.
Senior Cargo Assistant
Emirates
10.2012 - 05.2015
- Supervised palletization; building export cargo and breaking down import units.
- Handled cargo reservations, ensuring optimal routing and timing selected.
- Periodic updated the tariffs for customers.
- Handled AWB capturing and issuance of the manifest.
- Handled special loads such as perishable and live animal shipment.
- Managed loading material inventory including ULD.
- Monitored and recorded physical ULD numbers.
- Conducted risk assessments for cargo operations, identifying potential hazards and implementing mitigating measures for ground handling agents.
- Collaborated with warehouse teams to optimize and maximizing space utilization.
- Initiated recovery actions for lost or misplaced cargo, liaising with various stakeholders to trace shipments.
Flight Operations Agent
Lufthansa Services Thailand
11.2007 - 10.2012
- Calculated weight and space for each flight and submitted to dispatchers.
- Prepared documentation for cockpit teams related to fuel calculations.
- Issued Load Plan and Loadsheet for Passage and Freighter flights.
- Supervised ramp operations for loading and unloading.
- Managed main deck loading operations for freighter flights including B777F and MD1F.
- Managed scheduling for crew wake-up times and pick-ups.
Cargo Operations Agent
Lufthansa Services Thailand
10.1999 - 11.2007
- Supervising palletization; building export cargo and breaking down import units.
- Performing Acceptance Check sheets for special cargo i.e. live animal , valuable cargo, dangerous goods and temperature sensitive shipments.
- Issuing damage report for filing and claim.
- Contacting customer to obtain ok to forward for special loads shipment i.e. live animal, weapons and highly sensitive cargo.
- Monitoring ULD movement and controlling loading materials stock, updating physical number and condition.
- Managing to allocate ULD to/from HUB.
- Issuing LUC for customers and other carriers.
Education
Bachelor of Arts - Humanities
Chiang Mai University
1999
Skills
- Problem-solving
- Customer satisfaction focused
- Critical thinking
- Detail-Oriented
Accomplishments
- Conducted basic warehouse training for loaders at TG terminal in Phuket.
- Worked with HQ to secure the best tariff rates for customers while driving revenue growth for the company during my tenure with Emirates in Phuket..
- Delivered essential dangerous goods handling training for warehouse service providers in Don Mueang.
- Implemented cargo section for Carriage Cargo in Cabin Overhead Compartment in NokScoot Manual, facilitating the uplift of fresh mangoes, orchids, and general cargo to Japan during the pandemic.
- Played a pivotal role in operating over 10 charter flights, successfully transporting frozen foodstuffs to the UK.
- Served as the focal point for applying warehouse licenses in the Cargo Freezone at Suvarnabhumi Airport.
Timeline
Airfreight Manager
Crane Worldwide Logistics
02.2025 - Current
Airport Manager
Maersk Logistics & Services (Thailand) Co., Ltd
03.2021 - 02.2025
Deputy Manager, Cargo Sales & Operations
NokScoot
03.2019 - 06.2020
Cargo Supervisor
Emirates
05.2015 - 02.2019
Senior Cargo Assistant
Emirates
10.2012 - 05.2015
Flight Operations Agent
Lufthansa Services Thailand
11.2007 - 10.2012
Cargo Operations Agent
Lufthansa Services Thailand
10.1999 - 11.2007
Bachelor of Arts - Humanities
Chiang Mai University
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