Nicole Shibata

• Develop innovative lesson plans to engage students in English language learning.

• Improve students' written and verbal English skills through personalized learning programs.

• Enhance students'' reading and writing skills by implementing interactive and engaging lesson plans.

• Increase student motivation by providing timely feedback and recognizing individual achievements.

• Plan dynamic lessons to increase student comprehension of books and literary concepts.

• Promote a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.

• Utilize multimedia strategies and technology to convey information in fresh and interesting ways.

• Answered incoming phone calls, emails, and the reassignment work queue in AdvisorComplete regarding various account inquiries.

• Promptly handled all urgent requests within the same-day or within 72 business hours timeframe.

• Cross-referenced and generated multiple spreadsheets, processed and completed high volumes of Financial Advisor and Client same-day requests.

• Ensured all required paperwork, client signatures, and required pertinent information was uploaded into AdvisorComplete for Brokerage, Direct Business, Advisory and/or Non-Advisory accounts.

• Manually generated Letters of Instruction (LOIs) for Direct Business accounts.

• Sent email correspondence and fax transmittals directly to Insurance carriers (3rd party companies) for Direct Business accounts.

• Managed a portfolio of accounts, ensuring timely payments and accurate billing information.

• Delivered exceptional client experiences by providing personalized attention and tailored solutions to account-related concerns.

• Developed customized service plans tailored to individual client needs, maximizing satisfaction and retention rates.

• Ensured timely delivery of services by effectively communicating with internal teams such as the finance and accounting department.

• Ensured timely delivery of services by effectively communicating with internal teams such as the finance and accounting department.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems for in-patient psychiatric evaluations, patient progress notes, patient discharge summaries, and patient psychiatric history.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Delivered excellent customer service through prompt responses made by psychiatrist, addressing concerns effectively.
• Conducted outgoing phone calls to psychiatrists, Nurse Practitioners, nurses and hospitals regarding incoming patients and discharged patients.
• Created detailed Microsoft Excel spreadsheets of patient's sensitive information, including detailed prescription names and dosage information under the supervision of the psychiatrist.

• Maintained high volume of data entry and detailed records of customer interactions, contributing to comprehensive database for future reference.
• Answered high call volumes for Behavioral Health providers and members inquiring about mental health services.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Processed behavioral health provider credentialing for psychologists, psychiatrists, mental health counselors, rehabilitation facilities seeking to become 'In-Network' at Cenpatico.
• Assisted members with behavioral health listings of psychiatrists, psychologists, mental health counselors, and rehabilitation facilities.
• Analyzed and provided behavioral health insurance information for all fifty states to callers inquiring about their mental health benefits.
• Cross-referenced insurance plans across multiple systems.

• Maintained high volume of data entry requiring meticulous attention to detail, especially in regards to confidentiality.
• Received high volumes of incoming calls with strict adherence to Health Insurance Portability and Accountability Act (HIPAA) guidelines.
• Assisted Custodial parents (CP), Non-Custodial parents (NCP), employers, and attorneys regarding the enforcement of the National Medical Support Notice (NMSN) court-order and how to fill-out forms.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.