Nicharat Sooknazang
Summary
Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Application Specialist
Histocenter (Thailand) Co., Ltd.
07.2022 - Current
- Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
- Contributed to sales growth by demonstrating product expertise during client presentations and negotiations.
- Established strong relationships with vendors, negotiating favorable contracts that maximized value for the organization.
- Streamlined communication between departments by establishing clear channels for sharing information.
- Managed effort of software and hardware upgrades and deployment of new services and products.
- Engaged large and medium end-users to deliver company's total value proposition to increase sales.
- Participated in trade shows and conferences to expand professional network and increase company visibility within the industry.
Education
Bachelor of Science - Biological And Physical Sciences
Mahidol University International College
Nakhon Pathom, Thailand04.2022
Skills
- Expert Troubleshooting
- End-user support
- Business Analysis
- Technical Support
- Marketing
- Technical Writing
- Project Management
- Cross-Functional Teamwork
- Presentation Development
- Data Analysis
Languages
Thai
Native language
English
Advanced
C1
Timeline
Application Specialist
Histocenter (Thailand) Co., Ltd.
07.2022 - Current
Bachelor of Science - Biological And Physical Sciences
Mahidol University International College
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