Nichapawi Khotsriwong
Bangkok,10
Summary
Nichapawi is an experienced professional skilled in PII data safeguarding, compliance, and privacy policy implementation. Strong in DSAR workflows, DLP measures, and O365 data protection. Expertise in PDPA compliance, contract management, and stakeholder communication.
Overview
21
21
years of professional experience
1
1
Certification
Work History
DATA PRIVACY SPECIALIST
Central Retail Corporation Public Company Limited
Bangkok
07.2023 - Current
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Assisted in developing strategies to increase customer satisfaction levels.
- Conducted regular meetings with staff to review progress and address any concerns.
- Collaborated with marketing teams to develop promotional campaigns.
- Participated in ongoing training and compliance activities.
- Defined team directions and provided guidance to members.
- Managed and resolved incidents according to service agreements.
- Coordinated and managed various programs or projects to achieve established objectives.
- Supervised dynamic external partner project collaborations.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Implemented strategies to take advantage of new opportunities.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Monitored operations and reviewed records and metrics to understand company performance.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Worked closely with human resources to support employee management and organizational planning.
- Audited company's legal documents to verify compliant policies and procedures.
DATA PROTECTION SPECIALIST
Advance Info Service PLC
Bangkok
07.2018 - 07.2023
- Provide consultation on the utilization and safeguarding of PII data for both existing and new systems.
- Review frameworks and standards outlined in the data classification document.
- Offer guidance on data privacy and security measures for services, systems, and applications.
- Supervise and advise team members on matters of data privacy and classification.
- Implement DSAR workflows for customers and handle data subject rights requests to adhere to the Personal Data Protection Act (PDPA).
- Collaborate with the legal team to update privacy policies in compliance with the PDPA.
- Deploy Data Loss Prevention (DLP) measures, including tuning policies, conducting information asset registers, and designing new policies.
- Implement O365 data protection through Azure Information Protection (AIP) from Microsoft Azure. Establish retention periods to comply with NBTC, PDPA, and other relevant laws.
- Introduce Data Protection Log Monitoring (DPLM) tools.
- Provide guidance on consent management systems.
- Define protective controls for sensitive company fields and communicate these measures to stakeholders.
- Recommend and coordinate data backup and protection strategies with users.
- Advise and provide scripts for customer service and call center teams to comply with the PDPA.
- Deploy and communicate updated terms and conditions to customers.
- Ensure compliance with the PDPA in contracts with third-party vendors, both existing and new
- Coordinated with other departments to ensure efficient workflow processes.
- Coordinated and managed various programs or projects to achieve established objectives.
- Conducted regular meetings with staff to review progress and address any concerns.
- Managed and resolved incidents according to service agreements.
- Provided technical support for customers in resolving complex issues.
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement.
- Developed and implemented specialized procedures for customer service operations.
- Collaborated with marketing teams to develop promotional campaigns.
- Audited company's legal documents to verify compliant policies and procedures.
APPLICATION AUTHOURIZE MANAGEMENT TEAM LEAD
Advance Info Service PLC
Bangkok
07.2005 - 06.2018
- Granted and assigned employee authorizations.
- Collaborated with the team to ensure timely launch of the new application.
- Reviewed and revised authorizations with data owners.
- Designed and implemented a workflow request system for users.
- Implemented automatic authorization assignment.
- Deployed automatic firewall assignment with authorization.
- Introduced a user-friendly tool for authorization requests.
- Contributed to a team project focused on developing a new product (innovation).
- Formulated a business plan to achieve company objectives.
- Led process improvement initiatives.
- Coordinated and prepared information for internal and external audits.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with others to discuss new opportunities.
COBOL PROGRAMMER (OUTSOURCE)
The Revenue department
Bangkok
06.2004 - 07.2005
- Developed, resolved, and edited tax refunds.
- Conducted data cleansing on taxpayer contact information by categorizing data for house number, alley/soi, road, district, sub-district, province, and postal code.
- Designed new database tables and wrote stored procedures using SQL queries.
- Developed and maintained COBOL programs to support business operations.
- Debugged and resolved issues in existing COBOL programs.
COBOL PROGRAMMER (OUTSOURCE)
Siam Commercial Bank
Bangkok
01.2004 - 04.2004
- Developed personal loan program.
- Developed and maintained COBOL programs to support business operations.
WEB PROGRAMMER (OUTSOURCE)
Net Consultant and Design Co., Ltd
Bangkok
04.2003 - 12.2003
- Developed and designed web application by PHP and mySQL.
- Configured servers for optimal hosting environment according to client requirements.
- Tested user interfaces to ensure compatibility with multiple browsers and devices.
- Collaborated with team members on feature design specifications and implementation plans.
- Designed database structures for efficient data storage and retrieval.
- Debugged existing code to identify and resolve errors quickly.
- Integrated front-end code with back-end systems such as databases or APIs.
Education
Master of Business Administration -
Khon Kaen University
12.2011
Bachelor of Science (Computer Science) -
Khon Kaen University
12.2008
Skills
- Leadership skills
- Strong Organizational Skills
- Innovative Problem Solving
- Multitask Management
- Analytical Skills
- Strong Team Player
- English (Communicative)
- Customer Relations
- Project Planning
- Problem-Solving Aptitude
- Decision-Making
- Experience in Leadership
Certification
PECB Certified Data Protection Officer
Additional Information
References and other information available upon request
Timeline
DATA PRIVACY SPECIALIST
Central Retail Corporation Public Company Limited
07.2023 - Current
DATA PROTECTION SPECIALIST
Advance Info Service PLC
07.2018 - 07.2023
APPLICATION AUTHOURIZE MANAGEMENT TEAM LEAD
Advance Info Service PLC
07.2005 - 06.2018
COBOL PROGRAMMER (OUTSOURCE)
The Revenue department
06.2004 - 07.2005
COBOL PROGRAMMER (OUTSOURCE)
Siam Commercial Bank
01.2004 - 04.2004
WEB PROGRAMMER (OUTSOURCE)
Net Consultant and Design Co., Ltd
04.2003 - 12.2003
Master of Business Administration -
Khon Kaen University
Bachelor of Science (Computer Science) -
Khon Kaen University
PECB Certified Data Protection Officer
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