Microsoft office excel
Nichapa Chananto
Restaurant Manager
Udon Thani
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Restaurant Manager
TUI Blue Passage
Ko Samui, Surat Thani
04.2025 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Restaurant Manager
Tops Eatery Central Frestival Samu
Ko Samui, Surat Thani
01.2025 - 03.2025
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
Food and Beverage Supervisor
Holiday Inn Resort Samui Bophut Beach
Ko Samui, Surat Thani
08.2022 - 04.2024
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Monitored food inventory and supplies to prevent waste.
- Set and oversaw weekly and special event menu plans.
- Controlled expenses and boosted profitability by managing food and labor costs.
Restaurant Supervisor
U Samui
Ko Samui, Surat Thani
01.2022 - 07.2022
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
Food and Beverage Attendant
Six Senses Samui
Ko Samui, Surat Thani
06.2018 - 05.2021
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Greeted and seated guests to provide friendly and welcoming experience.
Waitress
Library Koh Samui
Ko Samui, Surat Thani
05.2016 - 01.2018
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Food and Beverage Attendant
Ibis Hotel Samui Bophut (Aug, 2015 - May, 2016)
Ko Samui, Surat Thani
08.2015 - 05.2016
- Assisted with bussing tables and cleaning up spills.
- Set up advertising signs and displays on shelves, counters and tables.
- Assisted customers with carry-out service.
- Offered product samples, answered questions and helped customers find items.
Restaurant Waitress
Kamalaya Koh Samui
Ko Samui, Surat Thani
12.2014 - 08.2015
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Restaurant Hostess
Amari Palm Reef Samui ( Prego Italian Restaurant)
Ko Samui, Surat Thani
01.2014 - 12.2014
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Supported needs of - person wait staff who attended to specific needs of countless customers daily for Italian restaurant with social relevancy and intentionality.
Education
High School Diploma -
Udon Thani Vocational College , 2009
Udon Thani, Thailand 04.2001 -
Skills
Customer engagement
undefinedSoftware
Microsoft office Word
Timeline
Restaurant Manager
TUI Blue Passage
04.2025 - Current
Restaurant Manager
Tops Eatery Central Frestival Samu
01.2025 - 03.2025
Food and Beverage Supervisor
Holiday Inn Resort Samui Bophut Beach
08.2022 - 04.2024
Restaurant Supervisor
U Samui
01.2022 - 07.2022
Food and Beverage Attendant
Six Senses Samui
06.2018 - 05.2021
Waitress
Library Koh Samui
05.2016 - 01.2018
Food and Beverage Attendant
Ibis Hotel Samui Bophut (Aug, 2015 - May, 2016)
08.2015 - 05.2016
Restaurant Waitress
Kamalaya Koh Samui
12.2014 - 08.2015
Restaurant Hostess
Amari Palm Reef Samui ( Prego Italian Restaurant)
01.2014 - 12.2014
High School Diploma -
Udon Thani Vocational College , 2009
04.2001 -
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