Ngoc Anh Dinh
QA Manager
Bangkok
Summary
Accomplished Senior QA Lead at Zuellig Pharma Vietnam, adept in Quality Assurance and Training and Development. Spearheaded global audits, significantly enhancing compliance with GMP standards. Expert in implementing Quality Management Systems, driving continuous improvement, and fostering team excellence. Proven track record in risk management and effective communication, ensuring rigorous quality standards across international partners.
Overview
8
8
years of professional experience
1
1
Language
Work History
Senior QA Lead
Zuellig Pharma Vietnam
2016.04 - 2023.11
- Provide training, guidance, certification, and support to regional/global auditing teams.
- Managed the distribution and recall of old or expired SOPs, ensuring compliance with current standards.
- Conducted comprehensive audits of warehouse system processes, identifying areas for improvement and ensuring adherence to quality standards.
- Sent emails to departments about standard procedures, ensuring clear communication and compliance.
- Controlled and handled customer complaints regarding drug use, including reporting unwanted side effects.
- Supported departments in implementing corrective actions and improving quality management processes. Lead internal audits across global manufacturing sites, distribution centers, and other relevant facilities, identifying gaps and areas for improvement.
- Prioritize, plan, and execute audits with global auditors, ensuring adherence to KPIs.
- Collaborate with national and international partners to ensure compliance with GMP requirements in production facilities and at suppliers.
- Continuously review the effectiveness of corporate processes and implement improvement measures.
- Certify and calibrate RUMEA auditors.
- Prepare detailed audit reports outlining findings, non-conformities, and recommendations for corrective and preventive actions (CAPAs).
- Track and follow up on the implementation of corrective actions to ensure compliance and continuous improvement.
- Act as the key contact for global quality audits, coordinating with various teams to ensure smooth audit operations.
Education
Bachelor of Science - Pharmaceutical Medicine
Hongbang International University
Vietnam 2001.04 -
Skills
Quality Assurance
Quality Management Systems (QMS)
GMP Compliance
Internal and Supplier Audits
Risk Management
Training and Development
Timeline
Senior QA Lead
Zuellig Pharma Vietnam
2016.04 - 2023.11
Bachelor of Science - Pharmaceutical Medicine
Hongbang International University
2001.04 -