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Results-driven Senior Business Analyst with 6+ years of experience leading multi-country core banking implementations . Successfully delivered 6+ large-scale projects , produced 100+ functional specifications , and improved system quality by reducing production defects by up to 30% . Expert in business analysis, solution design, and end-to-end SDLC delivery , supported by hands-on experience in JIRA, SQL, and API testing (Postman) . Recognized for driving stakeholder alignment and delivering high-quality solutions in complex banking environments.
Senior Business Analyst & QA
Sunline International (Malaysia) Sdn Bhd | May 2019 – Present
Projects: SCB Bank | Kenanga Bank | Nobu Bank | ChiYu Bank | SCC Bank | AFFIN Genius
Fusionex Corp Sdn Bhd | Apr 2018 – Feb 2019
Agile methodology
Stakeholder management
Stakeholder requirements analysis
Business process mapping
Business requirements analysis
Functional requirements documentation
PROD / UAT / SIT Testing & Support
Experience with SDLC processes
Defect Management
Process Improvement
TECHNICAL SKILLS
Tools: JIRA, SQL, Postman, Confluence, Excel
Testing: SIT, UAT, Regression Testing, API Testing
Other: Data Validation, Defect Tracking, Test Case Design
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