Robert Newman
Margate
Summary
Sales Manager with extensive experience at Global Fulfillment Services, recognized for exceptional team leadership and customer service. Proven ability to drive sales growth and exceed targets consistently. Expertise in training and development, building strong client relationships to enhance business performance.
Overview
18
18
years of professional experience
Work History
Account Manager
Fast Track Debt Relief
Fort Lauderdale
02.2016 - 03.2018
- Qualified clients for debt relief programs based on financial assessments.
- Reviewed confidential credit reports to determine eligibility for services.
- Advised customers regarding debt-to-income ratios to facilitate informed decisions.
- Enrolled clients into appropriate debt relief programs to assist in financial recovery.
- Utilized company's custom CRM to manage client information efficiently.
- Provided exceptional customer service for account inquiries and support.
- Consistently met or exceeded monthly performance goals through proactive engagement.
Account Manager
Helping America Group
Pompano Beach
03.2015 - 12.2015
- Demonstrated proficiency in Salesforce CRM for effective account management.
- Qualified customers for debt relief programs through detailed assessments.
- Executed comprehensive customer file creation from initiation to completion.
- Pulled credit reports to evaluate customer eligibility for services.
- Consistently exceeded monthly sales and customer service goals.
Account Manager
World Diamond Source
Pompano Beach
06.2014 - 02.2015
- Utilized Salesforce CRM to track sales performance and improve customer service.
- Engaged in on-demand sales while processing credit card transactions efficiently.
- Leveraged online payment gateway to facilitate transactions and enhance operational efficiency.
Sales Manager
Global Fulfillment Services
Cypress Creek
01.2014 - 12.2014
- Drove consistent performance improvements within a team of 15 sales representatives.
- Trained and monitored sales representatives to enhance skills and overall effectiveness.
- Conducted phone takeovers to facilitate sales closures and boost revenue.
- Managed weekly sales paperwork while tracking hours for sales representatives.
- Regularly surpassed sales targets through effective leadership and strategic execution.
Sales manager
Kraft services catering
Wilton manors
08.2012 - 12.2013
- Executed food preparation for events, ensuring high standards of quality.
- Managed banquet setup to create inviting atmospheres for guests.
- Quoted catering jobs accurately to meet client specifications and budgets.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed bank deposits efficiently to maintain accurate financial records.
- Coordinated sales activities to maximize revenue opportunities across events.
Machine operator
NetNiques
Miami
02.2009 - 02.2012
- Cut custom-sized flyers for local businesses, ensuring high-quality output.
- Operated cutting machine 40 hours weekly to fulfill production demands.
- Maintained machine functionality to prevent downtime and ensure efficiency.
- Consistently completed jobs on schedule, meeting client deadlines.
Machine operator
PK Graphics
Pompano Beach
02.2005 - 01.2009
- Cut custom-sized flyers for local businesses, ensuring timely completion of all jobs.
- Maintained machine functionality through regular inspections and upkeep.
- Operated machine 40 to 60 hours weekly, optimizing production efficiency.
Store Manager
Little Caesar's Pizzeria
Cypress Creek
02.2000 - 09.2004
- Achieved top sales ranking in district for one year.
- Supervised 15 crew members, ensuring optimal performance and productivity.
- Managed weekly employee payroll processing efficiently.
- Conducted daily sales totals and executed bank deposits.
- Performed monthly inventory assessments to maintain stock levels.
- Oversaw hiring and termination processes to build effective team.
- Developed weekly employee schedules to optimize coverage.
- Prepared store operations and created pizzas for sale.
Education
High School -
Academy Senior High School
Coral Springs, FL01.1994
Skills
- Customer service
- Sales management
- Team leadership
- Training and development
- Project management
- Relationship building
Timeline
Account Manager
Fast Track Debt Relief
02.2016 - 03.2018
Account Manager
Helping America Group
03.2015 - 12.2015
Account Manager
World Diamond Source
06.2014 - 02.2015
Sales Manager
Global Fulfillment Services
01.2014 - 12.2014
Sales manager
Kraft services catering
08.2012 - 12.2013
Machine operator
NetNiques
02.2009 - 02.2012
Machine operator
PK Graphics
02.2005 - 01.2009
Store Manager
Little Caesar's Pizzeria
02.2000 - 09.2004
High School -
Academy Senior High School