NEO BESSON

Tour Guide Assistant & Guest Relations Manager

Luxury Yacht Excursions – Koh Samui, Thailand
Ang Thong Marine Park • Khanom • Koh Tan • Koh masdum
2025-09 – Present

• Assist in planning and coordinating luxury marine excursions for up to 72 international guests per trip.
• Support lead guides during snorkeling, kayaking, cave exploration, and island activities, ensuring seamless operations.
• Deliver safety briefings and supervise water activities as a certified snorkeling instructor.
• Act as primary multilingual liaison between Thai crew/guides and guests, translating in French, English, and Thai.
• Manage onboard guest relations, responding to inquiries and maintaining premium service standards.
• Provide educational commentary on marine ecology, conservation, and national park regulations.
• Operate dinghies and assist with kayak guiding and marine logistics.
• Enforce safety procedures and emergency protocols throughout voyages.
• Contribute to itinerary development by researching new destinations and guest experiences.
• Photograph excursions and edit professional images for post-tour delivery to guests.
• Collaborate with crew to create immersive activities that maximize guest engagement and satisfaction.
• Demonstrated exceptional knowledge of local history, culture, and landmarks during tours, enhancing visitor experiences significantly.
• Improved customer service by actively soliciting feedback from visitors and implementing suggested changes.
• Managed relationships with local vendors to secure quality services and products.

• Delivered engaging, safety-focused training while making learning enjoyable and motivating students to continue developing their diving skills.
• Customized dives and courses to match individual abilities, ensuring confident, relaxed, and satisfied clients.
• Built strong relationships with guests, generating repeat business and excellent reviews.
• Recommended advanced and specialty courses to support continued progression in diving.
• Closely monitored student performance to maintain high safety standards and training success.
• Conducted private pool sessions focused on equipment mastery and buoyancy control.
• Coordinated daily dive itineraries with boat captains and Thai crew in Thai language.
• Assisted with front-desk operations including bookings, equipment sales, and customer service.
• Increased dive center revenue through proactive promotion of specialty courses, private dives, and equipment rentals.
• Certified two new Divemaster candidates from entry level through full professional qualification, strengthening the dive center’s instructional team.
• over 2000 logged dives
• Certified 1000

• Created a relaxed, welcoming learning environment that delivered memorable diving experiences for both guests and crew.
• Clearly explained equipment use and safety procedures, maintaining high safety standards while keeping dives enjoyable.
• Designed personalized dive trips based on guest preferences and experience levels, highlighting marine life and local dive sites.
• Organized smooth daily itineraries to ensure efficient, hassle-free dive operations.
• Supported sales and marketing efforts through promotions and partnerships with travel agencies.
• Delivered instruction in English, French, and Thai, engaging a wide range of international guests.

• Guided certified divers on daily fun dives while maintaining strict safety and supervision standards.
• Assisted instructors during training courses from Open Water through professional levels.
• Conducted detailed dive briefings and supported underwater navigation and buoyancy control.
• Helped students build confidence while gaining experience in varied conditions and dive sites.
• Coordinated logistics with boat crews and surface teams to ensure smooth daily operations.
• Developed in-depth knowledge of Koh Tao dive sites and marine life through extensive field experience.
• Supported customer service, equipment preparation, and front-desk operations when required.
• Strengthened language skills in Thai, English, and French while working with international guests and local teams.
• Continued instructor development training while working full time as a Divemaster