Nayana Khamasundara
Ex-flight Attendant/ Pastry Chef
Bangkok
Summary
Accomplished flight Attendant offering over 14 years with THAI airways. 7years in first class. 3 years in VVIP flight team members. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Interested and constantly willing in learning new things. Having adaptability skills to changing environments and work process.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Owner and bakery Chef
Meeboon eatery
Bangkok
03.2017 - Current
- Resolved customer concerns with positive approach.
- Complied with health and safety concerns in food preparation.
- Developed recipes for new products and improved existing recipes.
- Produced consistently high-quality baked bakery for customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Answered customer questions about products and services and promoted key items Through both online and off-line channels.
- Decorated cakes, baked cookies brownies and other pastries according to customer requests.
- Processed customer orders and payment transactions.
Flight Attendant
THAI airways
Bangkok
06.2007 - 04.2021
- Attended every training programs both safety procedures and customer services to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers , resolved onboard problems throughout the flight.
- Used excellent customer service skills in addressing passengers' needs.
- Performed pre-flight and post-flight safety and security check,observed suspicious items and checked left behind baggage every flight.
- Clearly explained proper use of safety equipment,seatbelts and safety precautions to passengers prior to takeoff.
- Facilitated passenger boarding process by providing direction to seats and greeting passengers upon arrival to aircraft.
- Monitored cabin during flights to ensure the cleanliness, passengers comfort and safety.
- Collaborated with colleagues and flight crew to maximize smooth and safe flights.
R&D Specialist
Sarnti packaging Co,Ltd.
Bangkok , Thailand
05.2002 - 04.2004
- Responsibled for new materials report in trial steps.
- Corresponded with customers and suppliers about quality of materials such as kraft paper glue and printing.
- Determined new innovations in packaging business especially carton box.
Education
MBA - Business Administration
NIDA
Bangkok 05.2004 - 04.2005
Bachelor of Science - Packaging Technology
Kasetsart University
Bangkok 05.1998 - 03.2001
Certification - Basic Pastry
Le Cordon Bleu
Bangkok 01.2021 - 03.2021
Skills
Interpersonal communications
undefinedFitness
gym exercise for good body and mind
Timeline
Certification - Basic Pastry
Le Cordon Bleu
01.2021 - 03.2021
Owner and bakery Chef
Meeboon eatery
03.2017 - Current
Flight Attendant
THAI airways
06.2007 - 04.2021
MBA - Business Administration
NIDA
05.2004 - 04.2005
R&D Specialist
Sarnti packaging Co,Ltd.
05.2002 - 04.2004
Bachelor of Science - Packaging Technology
Kasetsart University
05.1998 - 03.2001
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