Nayana Khamasundara
Ex-flight Attendant/ Pastry Chef
Bangkok
Summary
Accomplished flight Attendant offering over 14 years with THAI airways. 7years in first class. 3 years in VVIP flight team members. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Interested and constantly willing in learning new things. Having adaptability skills to changing environments and work process.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Owner and bakery Chef
Meeboon eatery
Bangkok
03.2017 - Current
- Resolved customer concerns with positive approach.
- Complied with health and safety concerns in food preparation.
- Developed recipes for new products and improved existing recipes.
- Produced consistently high-quality baked bakery for customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Answered customer questions about products and services and promoted key items Through both online and off-line channels.
- Decorated cakes, baked cookies brownies and other pastries according to customer requests.
- Processed customer orders and payment transactions.
Flight Attendant
THAI airways
Bangkok
06.2007 - 04.2021
- Attended every training programs both safety procedures and customer services to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers , resolved onboard problems throughout the flight.
- Used excellent customer service skills in addressing passengers' needs.
- Performed pre-flight and post-flight safety and security check,observed suspicious items and checked left behind baggage every flight.
- Clearly explained proper use of safety equipment,seatbelts and safety precautions to passengers prior to takeoff.
- Facilitated passenger boarding process by providing direction to seats and greeting passengers upon arrival to aircraft.
- Monitored cabin during flights to ensure the cleanliness, passengers comfort and safety.
- Collaborated with colleagues and flight crew to maximize smooth and safe flights.
R&D Specialist
Sarnti packaging Co,Ltd.
Bangkok , Thailand
05.2002 - 04.2004
- Responsibled for new materials report in trial steps.
- Corresponded with customers and suppliers about quality of materials such as kraft paper glue and printing.
- Determined new innovations in packaging business especially carton box.
Education
MBA - Business Administration
NIDA
Bangkok 05.2004 - 04.2005
Bachelor of Science - Packaging Technology
Kasetsart University
Bangkok 05.1998 - 03.2001
Certification - Basic Pastry
Le Cordon Bleu
Bangkok 01.2021 - 03.2021
Skills
Interpersonal communications
Hospitality service expertise
Infant AED and CPR
Relationship Management
Airline Operations
Emergency Response
Crew coordination
Schedule Management
Food and beverage preparation
Fitness
gym exercise for good body and mind
Timeline
Certification - Basic Pastry
Le Cordon Bleu
01.2021 - 03.2021
Owner and bakery Chef
Meeboon eatery
03.2017 - Current
Flight Attendant
THAI airways
06.2007 - 04.2021
MBA - Business Administration
NIDA
05.2004 - 04.2005
R&D Specialist
Sarnti packaging Co,Ltd.
05.2002 - 04.2004
Bachelor of Science - Packaging Technology
Kasetsart University
05.1998 - 03.2001