NAY MYO WIN
Trainer
Bangwa
Summary
Dynamic and highly certified Operations Trainer and Safety Specialist with over 15 years of experience driving workforce excellence, instructional design, and operational compliance across international tech, corporate safety, and luxury hospitality sectors. Proven track record in designing end-to-end learning programs, executing OPITO-compliant industrial safety courses, and delivering leadership training for managerial tiers. Strong expert in Training Needs Analysis (TNA), service quality standard initiatives, and data-driven continuous improvement.
Experienced with creating and delivering effective training programs to enhance operational efficiency. Utilizes expertise in instructional design to foster team development. Track record of improving employee performance through targeted training initiatives.
Overview
2
2
Languages
11
11
Certifications
18
18
years of professional experience
Work History
Operations Trainer
TDCX
03.2022 - Current
- Leadership & Management Development: Design and conduct advanced leadership and development training programs tailored for Team Leaders and Manager-level executives.
- Instructional Design: Develop comprehensive new training programs, operational manuals, multimedia visual aids, and specialized educational materials to streamline learning.
- New Hire Onboarding: Spearhead the end-to-end New Hire Orientation and policy knowledge training for incoming Community Specialists.
- Performance Architecture: Conduct organizational Training Needs Analysis (TNA) and execute targeted programs to elevate existing staff performance and capability.
- Quality & Standards Improvement: Drive and co-drive organizational service quality initiatives, motivating cross-functional teams to continually meet strict service standards and achieve service excellence.
- Data Analytics & Reporting: Collate post-training results on a monthly basis, analyzing key metrics to provide strategic recommendations to the executive management team for continuous organizational improvement.
Community Specialist
TDCX
09.2020 - 03.2022
- Community Trust & Safety: Maintained a safe and diverse community standard across a high-traffic online platform by rigorously applying product and policy standards.
- Incident Investigation: Investigated and resolved critical platform issues, handling complex account support requests and swiftly neutralizing potentially abusive content.
- User Engagement: Reviewed flagged content and responded to sensitive user inquiries with high quality, speed, empathy, and absolute accuracy.
- Trend Analysis & Escalation: Recognized emerging behavioral trends and patterns, successfully escalating policy violations outside standard procedures to the global engineering and policy teams.
- Resource Alignment: Visualized and established structural requirements based on client pitches, successfully gathering and aligning necessary operational resources to meet objectives.
Safety Trainer
Uniteam Training Center
01.2016 - 01.2020
- Training Strategy & Execution: Identified, developed, and executed comprehensive safety training strategies based on evolving industrial and offshore compliance needs.
- Curriculum Development: Collaborated with the Training Director to design customized participant materials, lecture content, and hands-on practical activities that met strict learning outcomes.
- Course Delivery: Delivered specialized high-stakes courses including Offshore Safety (Safety Induction, HUET, Sea Survival, T-BOSIET, CA-EBS), HSE & Technical (Confined Space, Working at Height, Scaffolding, Hazmat Control), and Life-Saving Logistics (First Aid, Defensive Driving).
Duty Manager
Sule Shangri-La, Yangon
01.2013 - 01.2015
- Operational Leadership: Managed the smooth, efficient, and safe daily operations of a luxury hotel, serving as the senior management contact for guests, staff, and local authorities.
- Incident & Crisis Management: Handled complex guest complaints and staff incidents, delivering detailed reports to executive management and implementing corrective actions.
- Staff Development: Formulated training curricula aligned with the Shangri-La Care program to elevate team performance, boost morale, and cultivate a highly motivated workforce.
Service Leader – Front Desk (Supervisor)
Traders Hotel
01.2011 - 01.2012
- Guest Experience & Retention: Spearheaded customer loyalty initiatives to ensure a high level of guest satisfaction, with a dedicated focus on VIPs and long-staying accounts.
- Team Leadership: Conducted internal training, managed staff schedules, and acted as a positive role model to maintain an enthusiastic workforce.
Service Associate – Front Desk
Traders Hotel
01.2009 - 01.2010
- Managed front-office transactions, foreign currency conversions, guest safety box administration, and daily financial summaries, contributing to revenue growth through upselling.
Bellman
Traders Hotel
01.2008 - 01.2009
Education
Bachelor of Arts (B.A.) - Psychology
Yangon University
MyanmarSkills
Instructional Design & Training Delivery: Learning Plan Development, Leadership Training, New Hire Orientation, Multimedia Visual Aids
Training Needs Analysis
Process improvement
Business analysis
Operations & Trust/Safety: Community Standards Enforcement, Incident Investigation, Content Moderation, Emergency Response Leadership
Employee engagement
Certification
Instructional & Professional Excellence:
HONORS & AWARDS
Best Trainer Award – Uniteam Training Center / Shangri-La Group, Customer Delight Awards – Shangri-La Group
Timeline
Operations Trainer
TDCX
03.2022 - Current
Community Specialist
TDCX
09.2020 - 03.2022
Safety Trainer
Uniteam Training Center
01.2016 - 01.2020
Duty Manager
Sule Shangri-La, Yangon
01.2013 - 01.2015
Service Leader – Front Desk (Supervisor)
Traders Hotel
01.2011 - 01.2012
Service Associate – Front Desk
Traders Hotel
01.2009 - 01.2010
Bellman
Traders Hotel
01.2008 - 01.2009
Bachelor of Arts (B.A.) - Psychology
Yangon University